IT Support Engineer - Eastern Long Island jobs in United States
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Solarus · 3 months ago

IT Support Engineer - Eastern Long Island

positionLong Island, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$60K/yr - $70K/yr

Solarus Technologies Inc is a company that values collaboration and growth among its team members. They are seeking an experienced IT professional for a client-facing role as an IT Support Engineer, responsible for improving client systems, conducting audits, and providing high-quality IT support.

InternetTelecommunicationsVoIP
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H1B Sponsor Likelynote

Responsibilities

Assess and improve the performance and efficiency of client systems
Design and conduct server/security audits, system backups, and recovery plans
Integrate various servers (email, database, print, etc.) into client infrastructures
Create and maintain up-to-date system documentation and service records
Ensure in-house systems and client systems are compatible and optimized
Conduct thorough system testing and facilitate end-user reviews
Monitor performance and provide regular reporting and analytics
Train end users on new and modified systems
Research new technologies and make recommendations based on ROI and business needs
Perform on-site client visits to install, maintain, and support IT systems and networks
Review and approve work completed by Help Desk Analysts
Serve as an escalation point for complex issues

Qualification

IT systems designMSP environment experienceCloud platforms familiarityRemote monitoring toolsTicketing systemsAnalytical skillsClient service orientationCommunication skillsProject management skillsProblem-solving abilitiesTeam player

Required

Proven experience designing, implementing, and supporting IT systems in an MSP environment
Strong understanding of systems planning, deployment, and software management best practices
Familiarity with cloud platforms, remote monitoring tools, and ticketing systems
Excellent communication skills – both technical and user-friendly
Strong project management and organizational skills
Self-motivated with excellent analytical and problem-solving abilities
Ability to work under pressure, prioritize tasks, and adapt to client needs
Strong client service orientation and the ability to build trust with end users
Collaborative team player who thrives in a fast-paced environment

Benefits

Growth & Development: We invest in your learning, certifications, and career goals.
Work-Life Balance: We respect your time inside and outside of work.
Stability & Success: Join a growing company with a strong foundation and a bright future.

Company

Solarus

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Solarus focuses on telecommunication, VoIP, internet, business, phone and home security services.
dateFounded in 1896
location
Wisconsin Rapids, Wisconsin, USA
people-size51-200 employees
web-link
https://www.solarus.net

H1B Sponsorship

Solarus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Justin Huebner
Chief Executive Officer
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Jamey Lysne
Chief Operating Officer
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Company data provided by crunchbase