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AbsenceSoft · 3 months ago

Customer Support Specialist - Integration Setup Focus

United States

Full-time

Remote

Entry Level

$50K/yr - $75K/yr

2+ years exp

AbsenceSoft LLC is focused on enhancing the leave and accommodations experience through innovative technology. They are seeking a detail-oriented Customer Support Specialist to execute technical setup activities for client integrations, manage data operations, and coordinate with cross-functional teams to ensure successful implementations.

Information TechnologyManagement Information SystemsSaaSSoftware

Responsibilities

Execute technical setup activities for client integrations including SFTP configurations, SSL certificate rotations, and SSO profile management through secure administrative interfaces

Perform data management operations including bulk case operations, employee data management, database queries, and secure data wipe procedures following established protocols

Configure and maintain communication systems including email setup, fax configurations, and custom contact type implementations to support client workflow requirements

Execute tenant provisioning activities including new tenant setup, PGP key imports, and system configuration scripts to enable client platform access

Coordinate with Product, Development, and Implementation teams to ensure setup activities align with technical requirements and security protocols

Document setup procedures and maintain accurate records of configuration changes and system modifications for compliance and audit purposes

Follow established Change Management and security procedures while serving as a technical execution resource for integration setup activities

Maintain detailed understanding of platform architecture, integration components, and security frameworks across multiple product lines

Provide technical expertise during setup activities with an eye for detail, procedural accuracy, and strong analytical best practices

Participate in a highly compliant environment while assisting to maintain company controls and security within your job role

Assist in maintaining applicable organizational security and compliance controls within your department, role, and subordinate’s roles

Other duties as assigned

Qualification

SFTP configurationsSSL certificate managementDatabase operationsDatabase queryTechnical support experienceIssue ticketing systemsMultitasking skillsMicrosoft Office SuiteCustomer support processesSDLCAttention to detailWritten communicationVerbal communication