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Baptist Memorial Health Care · 3 hours ago

Coordinator-Customer Service - NE Cherokee Village Oh

Cherokee Village, AR

Full-time

Onsite

Entry Level

1+ years exp

Baptist Memorial Health Care is a healthcare organization committed to providing quality services. They are seeking a Coordinator-Customer Service to promote customer satisfaction during patient interactions, maintain billing information, and support clinic operations.

GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness

Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes

Performs daily and monthly close out procedures for internal controls and cash balancing

Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information

Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication

Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations

Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow

Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality

Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate

Carries out all other duties assigned by the Clinic Manager in a timely manner

Completes assigned goals