The Hartford · 3 months ago
Workforce Planning Consultant
United States
Full-time
Remote
Mid Level
$74K/yr - $111K/yrThe Hartford is an insurance company focused on making a difference and helping others achieve their goals. They are seeking a Workforce Planning Consultant who will be responsible for developing and maintaining staffing models for Operations Service/Call Centers, ensuring resource requirements align with workload demands.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Act as liaison between Operations, Training, HR, Finance and Expense business partners with regards to staffing and capacity planning. Develop and maintain strong working relationships with partners
Establish staff plans and/or capacity requirements based on data and analytics. Maintain comprehensive knowledge of staffing model inputs and methodology. Work closely with Operations business partners in the development of work process time standards
Conduct planning meetings to discuss and or communicate capacity needs, risks, opportunities and results to various functions
Conduct detailed variance analytics and identify key business drivers of change. Research, forecast and report on demand drivers. Review forecast for accuracy and make proactive changes to minimize variances
Influence and negotiate with business partners and colleagues. Clearly articulate points of view and provide compelling rationale to influence decisions
Working closely with the Operational Lines Finance, Expense and Operations leads, identify trends, quantify impacts, and communicate business results relative to staffing implications on a monthly basis. Respond to “what-if” scenarios, cost benefit requests, and other projects that have staffing implications. Able to quantify implications of initiatives on staffing needs
Understand the interrelationship between model variables and the impact to service level commitments
Develop benchmarking metrics in order to understand efficiency/productivity of actual planned staffing levels. Assess risk and opportunities
Develop and maintain expertise in business process. Be able to translate into working staff model that allows the isolation of impacts of change in variables
Participate in model optimization techniques that drive efficiency and optimize resource utilization
Play a key role in the financial outlook and operating plan process by submitting staffing projections for current and outer years. Communicate detailed explanations of change drivers and gain approval from leadership on an ongoing basis
Qualification
Required
Experience in constructing quantitative analysis and/or workforce modeling in a professional environment
Service Operations/Contact Center and/or business forecasting experience
Strong quantitative and mathematical skills
Possesses strong to advanced MS EXCEL skills
Familiarity with IEX and workforce planning tools
Adept in data mining, data analysis, and data presentation
Able to identify relevant data and data sources to provide meaningful analysis
Strong analytical, critical-thinking, and problem-solving skills
Effective written and verbal communication skills a must
Able to influence and negotiate with business partners and colleagues openly
Can clearly articulate points of view and provides compelling rationale to influence decisions
Able to articulate end-to-end business processes
Demonstrated ability to solve complex problems, as well as understand/analyze data
Preferred
Bachelor's Degree preferred
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
Founded in 1810
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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