Community Bank, N.A. · 4 months ago
Senior Manager - Loan Operations
Olean, New York
Full-time
Onsite
Senior Level
6+ years expCommunity Financial System, Inc. (CFSI) is dedicated to providing high-quality financial services and products. They are seeking a Senior Manager of Loan Operations to oversee loan onboarding, document review, collateral management, and ensure compliance with regulatory requirements throughout the loan lifecycle.
BankingFinancial ServicesPersonal FinanceWealth Management
Responsibilities
Supervise and lead teams responsible for loan onboarding, document review, collateral, and escrow management
Provide guidance, training, and coaching to staff to support their development and performance
Partner with the Director of Loan Operations to develop departmental strategies, policies, and best practices
Act as the operational leader in the Director’s absence for assigned functions
Oversee the accurate and timely boarding of consumer direct, indirect, home equity, residential mortgage, business banking, and commercial loans
Ensure system setup aligns with credit approval terms, regulatory disclosures, and bank policy
Monitor accuracy of rate, term, payment schedules, collateral data, and escrow accounts during onboarding
Direct the review of loan documentation to ensure completeness, accuracy, and the presence of all required signatures
Track, resolve, and follow up on document and compliance exceptions within defined timeframes
Collaborate with loan officers, processors, and third-party partners to correct and close outstanding exceptions
Ensure proper perfection of loan collateral, including UCC filings, mortgages, liens, and titles
Oversee the release of collateral upon loan payoff or satisfaction of obligations
Maintain collateral documentation in accordance with bank policy and regulatory requirements
Oversee all escrow functions including set-up, maintenance, analysis, and annual disclosures
Ensure timely and accurate disbursement of escrow funds for hazard insurance, flood insurance, property taxes, PMI, and other applicable items
Manage escrow analysis and address shortages, surpluses, and customer inquiries
Monitor insurance tracking processes to ensure hazard, flood, life, and disability coverage requirements are met
Ensure compliance with flood regulations, including borrower notifications, escrow requirements, and force-placement procedures
Ensure all onboarding, documentation, collateral, and escrow functions comply with federal and state regulations, investor requirements, and bank policy
Support internal and external audits, regulatory exams, and implement corrective action plans as needed
Maintain quality control programs to identify risks, errors, and opportunities for improvement
Maintain proficient knowledge of, and demonstrate ongoing compliance with all applicable laws and regulations, ensure ongoing adherence to pertinent policies and procedures, and meet all job-specific training requirements in a timely fashion
Assist in developing and implementing process improvements and system enhancements
Collaborate with IT, lending, and third-party vendors to resolve issues and improve workflows
Prepare reporting and analysis to support leadership decision-making
Participate in acquisition planning and preparation activities, including due diligence, portfolio review, data mapping, and conversion testing related to documentation, collateral, and escrow functions
Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals
Qualification
Required
Bachelor's degree in Business, Finance, Accounting, or related field preferred; equivalent work experience considered
All applicants must be 18 years of age or older
Strong knowledge of consumer, mortgage, business, and commercial loan documentation requirements
Solid understanding of escrow regulations, RESPA, flood compliance, and collateral perfection
Excellent leadership, organizational, and problem-solving skills
Strong communication skills with ability to collaborate across departments and with external partners
Proficiency in Microsoft Office Suite and experience with core banking/loan servicing systems
Minimum 6-8 years of progressively responsible loan operations experience, with at least 2 years in a supervisory/managerial role
Experience managing multiple operational areas simultaneously
Proven track record as an inspiring and dynamic leader who motivates teams to achieve results
Recognized for empowering others, celebrating team achievements, and lifting overall performance
Proven collaborator with a strong ability to build cross-functional relationships that drive shared success
Skilled at fostering a positive, team-oriented culture where everyone feels valued and included
Benefits
11 paid holidays
Paid vacation
Medical, Vision & Dental insurance
401K with generous match
Pension
Tuition Reimbursement
Banking discounts
Company
Community Bank, N.A.
Community Financial System Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Connolly
SVP, Head of Business Banking Credit & Operations
Melissa Bollman
Head of Retail Banking
Recent News
Central New York Business Journal
2026-01-16
Central New York Business Journal
2025-12-12
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