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Habit Burger & Grill · 3 months ago

HR Service Delivery Solution Architect

Louisville, KY, United States

Full-time

Onsite

Senior Level

$115K/yr - $144K/yr

7+ years exp

Habit Burger & Grill is seeking an HR Service Delivery Solution Architect to lead the design, implementation, and support of ServiceNow’s Human Resources Service Delivery solutions. The role focuses on transforming HR operations through scalable, user-centric digital workflows that enhance employee experience and operational efficiency.

Food and BeverageTourismTravel

Responsibilities

Lead the end-to-end architecture of ServiceNow HRSD implementations and projects, including Case and Knowledge Management, Employee Center Pro, NowAssist, Lifecycle Events, and integrations with core HR systems

Partner with HR, IT, and business stakeholders to gather requirements, define solutions, and ensure alignment with organizational goals

Provide deep technical expertise in ServiceNow HRSD modules, staying current with platform capabilities and best practices

Establish architectural standards, reusable components, and governance frameworks to ensure consistency and scalability

Guide development teams, review technical designs, and support delivery teams throughout the implementation lifecycle

Identify opportunities to optimize and enhance existing HRSD solutions and workflows

Serve as the primary technical owner for HRSD, ensuring system stability, issue resolution, and overseeing all changes

Qualification

ServiceNow HRSD expertiseServiceNow architectureServiceNow scriptingServiceNow integrationSolution Architect experience’s degree in Computer ScienceBusiness analysisTroubleshootingTechnical communicationMentorship

Required

Bachelor's degree in Computer Science or related field, or equivalent technical training

7+ years of technical experience and 5+ years of experience in ServiceNow development and architecture

Proven experience as a Solution Architect in ServiceNow with a focus on HRSD

Deep understanding of ServiceNow HRSD modules

Proficiency in ServiceNow scripting languages (e.g., JavaScript, GlideScript) to create business rules, UI actions, client scripts, and server scripts

Expertise in ServiceNow's integration capabilities such as RESTful APIs, SOAP Web Services, MID Server, Integration Hub, and Outbound REST/SOAP

Proficiency in designing scalable, flexible, and sustainable solutions on ServiceNow that meet business needs and are aligned with best practices

In-depth knowledge of capabilities and industry trends of managed platforms