RecruitTalent · 3 months ago
ServiceNow Implementation Specialist
San Jose, CA
Contract
Onsite
Mid, Senior Level
5+ years expRecruitTalent, LLC. is seeking a ServiceNow Implementation Specialist to lead the functional implementation of ServiceNow ITSM modules. The role involves collaborating with stakeholders to gather requirements, performing system configuration, and ensuring compliance with City requirements while providing post-go-live support.
Information Technology & Services
Responsibilities
Lead the functional implementation of ServiceNow ITSM modules
Collaborate with City stakeholders to gather requirements and translate them into ServiceNow configurations
Perform system configuration and setup based on City SMEs’ input
Guide business process reengineering and ensure alignment with ITIL best practices
Assist in training plan design, UAT support, and change management activities
Ensure compliance with mandatory City requirements (reporting, documentation, accessibility)
Provide post-go-live support and knowledge transfer to City staff
Qualification
Required
Bachelor's degree in Information Technology, Business, or related field
5–7 years' experience in ServiceNow implementations, with expertise in ITSM processes
Strong understanding of ServiceNow capabilities and ITIL framework
Experience in the public sector or large enterprise deployments
Excellent communication skills with both technical and non-technical stakeholders
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – IT Service Management
Preferred
ServiceNow CIS certifications in related areas (CMDB, Discovery, Asset, etc.)
Company
RecruitTalent
RecruitTalent has earned its reputation by successfully delivering upon our client aspirations by inspiring skilled professionals ready to advance their careers and transgress the boundaries.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Muneer Baig
Chief Executive Officer
Company data provided by crunchbase