Okta · 3 months ago
Manager, Field AI Process & Operations
San Francisco, California
Full-time
Onsite
Mid, Senior Level
$140K/yr - $210K/yr
5+ years expOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. They are seeking a Manager of Field AI Process & Operations to enhance their AI strategy by mapping current field operations, identifying improvement opportunities, and managing the implementation of AI tools.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
Conduct deep-dive discovery with teams across the Field organization
Document and visualize critical business processes from end-to-end, creating a definitive library of our "as-is" workflows
Analyze existing processes to identify bottlenecks, manual tasks, and pain points that are prime candidates for AI-driven automation and optimization
Quantify the potential impact of these improvements
Serve as the primary point of contact between operations teams and the AI strategy leads
Translate business needs and process gaps into clear requirements for potential AI solutions and vendors
Work closely with leaders in Sales Operations, PreSales Operations, and Sales to understand their priorities, gain buy-in for process changes, and ensure new solutions are adopted effectively
Partner with our Business Technology teams to plan and execute the implementation of new Field AI tools
Manage project timelines, dependencies, and user acceptance testing for your designated areas
In some cases, own the administration and strategy for specific Field AI applications
Develop best practices, create documentation, and provide support to ensure we are maximizing the value of our investments
Qualification
Required
5-7+ years of experience in an operations role such as Sales Operations, Business Process Improvement, or a related field within the technology sector
Demonstrated expertise in business process mapping, analysis, and re-engineering. You are proficient with tools like Visio, Lucidchart, or similar process documentation software
Proven experience managing complex, cross-functional projects from discovery through to implementation
Strong analytical skills and a highly structured, detail-oriented approach to problem-solving
Exceptional communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels
You are process-obsessed. You naturally think in flowcharts and are driven to find more efficient ways of working
You are a detective. You have a curious mindset and love digging into complex systems to understand how they truly work
You are a practical innovator. You balance a forward-looking view of technology with a realistic understanding of what it takes to implement change in a large organization
You are a builder and a collaborator. You thrive on working with diverse teams to build solutions together and are skilled at bringing people along on the journey
Preferred
Direct experience implementing or administering a major Field system (e.g., Salesforce, Clari, etc)
Experience with process improvement methodologies like Lean or Six Sigma
Familiarity with the current landscape of Field AI tools (e.g., conversational AI, prospecting, forecasting)
Experience working in a change management capacity, helping teams adopt new technologies and processes
Benefits
Equity (where applicable)
Bonus
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-06
Company data provided by crunchbase