Adsorption Research, Inc. · 3 months ago
Manager Field Service Engineer
Dublin, OH
Full-time
Onsite
Mid, Senior Level
5+ years expAdsorption Research, Inc. is a company specializing in PSA technology and biogas upgrading applications. They are seeking a Manager, Field Service who will be responsible for developing and executing a global field service strategy, creating standardized service procedures, and collaborating with various teams to ensure high-performance operation of PSA systems.
BiotechnologyDeveloper ToolsRenewable Energy
Responsibilities
Experience and skill in PLC-based control systems, associated instrumentation, and mechanical equipment (process piping, pressure vessels, and valves) as required for field installations
Studies P&ID’S, schematics, manuals, and other information to determine installation, operational, and maintenance procedures
Able to read process, mechanical, and electrical drawings and repair equipment, utilizing knowledge of equipment and using standard test instruments and hand tools
PO creation as needed, updates ERP (enterprise resource planning) system, and prepares service proposals
Instructs and directs workers in operating, servicing, and repairing equipment
Works with engineering & quality personnel to resolve unusual problems in system operation and provide feedback on RCA (root cause analysis) reports
Develop and execute a global field service strategy tailored to ARI’s AdvanSorb-RNG systems used in biogas upgrading applications, ensuring safe, reliable, and high-performance operation across diverse customer installations
Create standardized service procedures and documentation for performance monitoring, after-sales service, and maintenance of PSA systems, aligned with industry best practices
Collaborate with Product Engineering, Process Engineering, Project Management, Quality Management, and Commercial Teams to incorporate serviceability and lifecycle support into PSA system designs, ensuring long-term customer satisfaction and equipment reliability
Develop and manage preventative maintenance programs and service contracts, improving uptime and operational efficiency for customers in the renewable natural gas (RNG) sector
Drive data-driven decision making by analyzing field performance data, failure modes, and customer feedback to identify systemic issues and implement corrective and preventive actions
Implement and enhance remote monitoring and diagnostic tools to support predictive maintenance and minimize unplanned downtime, reducing onsite intervention and optimizing technician deployment
Establish key service KPIs, including response times, equipment uptime, first-time fix rate, and customer satisfaction, with regular performance reporting to leadership
Support commercial teams with technical expertise, contributing to proposals, customer presentations, and aftermarket service offerings that enhance value and differentiate the company’s PSA solutions
Manage field service budgets, vendor relationships, spare parts planning, and logistics to ensure efficient global service delivery while meeting margin and performance targets
Maintains & grows key relationships with engineers, customers, vendors, and teams
Other duties may be assigned
Qualification
Required
5-7 years of related onsite Commissioning experience Required
Experience and skill in PLC-based control systems, associated instrumentation, and mechanical equipment (process piping, pressure vessels, and valves) as required for field installations
Studies P&ID'S, schematics, manuals, and other information to determine installation, operational, and maintenance procedures
Able to read process, mechanical, and electrical drawings and repair equipment, utilizing knowledge of equipment and using standard test instruments and hand tools
PO creation as needed, updates ERP (enterprise resource planning) system, and prepares service proposals
Instructs and directs workers in operating, servicing, and repairing equipment
Works with engineering & quality personnel to resolve unusual problems in system operation and provide feedback on RCA (root cause analysis) reports
Develop and execute a global field service strategy tailored to ARI's AdvanSorb-RNG systems used in biogas upgrading applications, ensuring safe, reliable, and high-performance operation across diverse customer installations
Create standardized service procedures and documentation for performance monitoring, after-sales service, and maintenance of PSA systems, aligned with industry best practices
Collaborate with Product Engineering, Process Engineering, Project Management, Quality Management, and Commercial Teams to incorporate serviceability and lifecycle support into PSA system designs, ensuring long-term customer satisfaction and equipment reliability
Develop and manage preventative maintenance programs and service contracts, improving uptime and operational efficiency for customers in the renewable natural gas (RNG) sector
Drive data-driven decision making by analyzing field performance data, failure modes, and customer feedback to identify systemic issues and implement corrective and preventive actions
Implement and enhance remote monitoring and diagnostic tools to support predictive maintenance and minimize unplanned downtime, reducing onsite intervention and optimizing technician deployment
Establish key service KPIs, including response times, equipment uptime, first-time fix rate, and customer satisfaction, with regular performance reporting to leadership
Support commercial teams with technical expertise, contributing to proposals, customer presentations, and aftermarket service offerings that enhance value and differentiate the company's PSA solutions
Manage field service budgets, vendor relationships, spare parts planning, and logistics to ensure efficient global service delivery while meeting margin and performance targets
Maintains & grows key relationships with engineers, customers, vendors, and teams
Preferred
Associate's or Bachelor's degree in Engineering or process technology preferred
Experience with Allen-Bradley PLCs and motor controls desired
Experience with electrical systems up to 480VAC is desirable, 4160V would be a plus
Experience with computer networking is desirable
Experience with light mechanical and electrical work (e.g., piping and/or wiring) is desirable
Working in one or more of the following service areas: Natural Gas, Biogas, or Chemical processing
Experience working at locations like Landfills, Wastewater Plants, and or Industrial Waste Treatment Plants is preferred but not required
Experience leading interactions with operators and operations management is preferred
Experience administering a robust and effective service program is highly desired
Company
Adsorption Research, Inc.
Adsorption Research, Inc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seth Knaebel
Vice President, Product Engineering
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