Buckeye Corrugated, Inc. (BCI) · 8 hours ago
Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expBuckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company specializing in corrugated packaging products. The Customer Service Representative manages all aspects of projects and orders, serving as a liaison between the sales team and clients while supporting various internal departments to ensure client and company goals are met.
Packaging & Containers
Responsibilities
Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures
Estimates and provides quotes to customers
Processes and verifies purchase orders
Establishes delivery time on orders and tracks through the production process
Records customer changes and processes through production
Analyzes warehouse items and replenishes based upon data analysis with management approval
Processes specifications to obtain a design and/or estimate
Supports teams to ensure proper design and execution of orders
Identifies required materials to ensure the successful completion of orders
Analyzes and purchases bulk buys on litho and top sheets with management approval
Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements
Tracks warehouse items, orders milestones and deliverables
Maintains, organizes and updates customer data
Proactively manages changes in order scope
Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers
Maintains a well-organized workspace
Other tasks as assigned by supervisor
Qualification
Required
Excellent planning and organizational skills
Excellent interpersonal, organizational, verbal and written communication skills
Excellent business acumen, management and development
Strong decision making and problem-solving abilities
Detail oriented
Ability to multitask, managing multiple challenges, and dealing with a variety of situations
Ability to effectively prioritize and execute tasks
Must work well under pressure with multiple interruptions
Must work well in a team environment
Preferred
Bachelor's degree preferred
2 plus years of experience in the corrugated packing and/or POP display manufacturing industries
Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus
Proficiency in Amtech, Microsoft Office and Outlook
Demonstrated aptitude in problem-solving and decision making
Results-oriented and able to work both independently and within a team environment
Benefits
Medical
Dental
Vision and life insurance
Disability benefits
401(k)
Paid time off and holidays
Bonus plan
Opportunity for employee stock ownership
Company
Buckeye Corrugated, Inc. (BCI)
Founded in 1958, Buckeye Corrugated, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Bosnik
President, CEO
Jon McGurk
Vice President & COO
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