Intern, Customer Success jobs in United States
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Symphony · 3 months ago

Intern, Customer Success

positionNew York
timeInternship
remoteOnsite
seniorityIntern

Symphony is a communication and markets technology company that has been innovating in global finance for the past 10 years. They are seeking a motivated Customer Success Intern to work closely with the customer success team, gaining insights into client relationships and contributing to customer satisfaction and success.

B2BInformation ServicesInformation TechnologyMessagingSoftwareUnified Communications
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H1B Sponsor Likelynote

Responsibilities

Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively
Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns
Gather customer feedback and insights, helping to identify areas for improvement in our products/services
Contribute to the creation and updating of Customer Success materials

Qualification

Customer-oriented mindsetCommunication skillsG-Suite proficiencyMicrosoft Office proficiencyCustomer service experienceOrganizational skillsTeam collaboration

Required

Enrolled in a degree program related to Business, Marketing, Communication, or a related field
Strong communication skills, both written and verbal
Empathetic and customer-oriented mindset, with a passion for helping others succeed
Excellent organizational skills and attention to detail
Proficiency in G-Suite, Microsoft Office or similar software
Ability to work collaboratively in a team environment

Preferred

Previous customer service or related experience is a plus

Benefits

Gain hands-on experience in customer success and relationship management.
Learn about customer-centric strategies and effective communication techniques.
Receive mentorship and guidance from experienced professionals.
Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
Networking opportunities within the company and the industry.

Company

Symphony

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Symphony is a communication and markets technology company powered by interconnected platforms: Messaging, Voice, Directory and Analytics.
dateFounded in 2014
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.symphony.com

H1B Sponsorship

Symphony has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (5)
2022 (14)
2021 (3)
2020 (7)

Funding

Current Stage
Late Stage
Total Funding
$511M
Key Investors
BNP Paribas Private Equity
2020-12-10Series E· $50M
2019-06-12Series E· $165M
2018-04-10Series D· $67M

Leadership Team

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Brad Levy
Chief Executive Officer
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Dana Starr
Head of Client Engagement & Service Delivery
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Recent News

Morningstar.com
FINOS Welcomes New Governing Board Leadership and Global Industry Members to Accelerate Innovation Through Open Collaborations on Cloud Compliance, AI Governance, and Industry Interoperability
2025-08-27
London Stock Exchange
RCS - FINOS - FINOS Welcomes New Governing Board Leadership
2025-08-27
Google Patent
Secure message search
2025-02-07
Company data provided by crunchbase