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Meriton · 3 months ago

Project Manager (Field Service)

Irving, Texas

Full-time

Onsite

Mid Level

3+ years exp

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. The Project Manager for Field Service Software is responsible for managing, maintaining, implementing, and enhancing field service support software, acting as the primary liaison between field operations and development teams. This role requires strong project management skills and the ability to provide training and support to users.

ConstructionIndustrial EngineeringIndustrial ManufacturingManufacturingMechanical Engineering

Responsibilities

Collaborate directly with developers to create and test new software features

Communicates the front-end user workflows to the development team, ensuring a seamless translation of business needs into functional enhancements

Provide dedicated support and training during go-live periods for new software rollouts, including implementations for acquired companies

Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshoots from users

Manage helpdesk tickets by proactively providing go-live support and assisting in self-service errors

Supports and collaborates with all members of the service group, including leaders, technicians, and administrators

Update process documentation and roll out new features and fixes via email and live training sessions

Actively solicit and incorporate user feedback from training sessions to continuously improve the training materials and content

Monitor user feedback for future improvements while tracking trends for in-depth analysis

Document and maintain comprehensive process flows and standard operating procedures (SOPs) for all software functions

Trains on new curriculum and ongoing refresher courses

Ability to execute and walk through billing-related processes within the software

Lead and support various special projects as assigned

Regular, consistent and necessary to meet the needs of the business

Performs other duties and responsibilities as assigned

Must conduct self in an ethical, legal, and responsible manner at all times

Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Qualification

Software SupportTraining ExperienceProject ManagementHVAC KnowledgeMicrosoft Dynamics 365Process DocumentationCommunication SkillsInterpersonal SkillsAttention to DetailOrganizational SkillsProblem Solving

Required

Associate's degree and/or 3+ years of experience in software support systems

HVAC industry knowledge is a plus

Proven experience in training and public speaking

Ability to understand the software system from a technical standpoint and translate that knowledge for a front-facing training role

Experience with Microsoft Dynamics 365 with a focus on field service is a plus

Familiarity with Finance & Operations (F&O)

A process-driven mindset with a high degree of attention to detail

Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization

Strong verbal and written communication skills

Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company

Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists

Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information

Strong attention to detail

Ability to work in a fast-paced environment

Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time

Ability to establish and build effective working relationships with colleagues and staff

Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices