Robert Half · 1 month ago
Information Technology Help Desk
Marysville, OH
Contract
Onsite
New Grad, Entry LevelRobert Half is a staffing firm that provides various services, and they are seeking an Information Technology Help Desk professional. The role involves providing first contact support for incoming requests, responding to connectivity issues, and ensuring effective resolution of end-user problems.
ConsultingHuman ResourcesRecruitingSecurity
Hiring Manager
Tanayah Jackson
Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues
Respond to enterprise connectivity issues in an analytical and methodical documented manner
Build rapport and elicit problem details from service desk customers
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
Work as an effective team member
Qualification
Required
Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues
Respond to enterprise connectivity issues in an analytical and methodical documented manner
Build rapport and elicit problem details from service desk customers
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software and hardware used and supported by the organization
Work as an effective team member
Company
Robert Half
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Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase