JVIS USA · 3 months ago
Corporate Warranty Engineer
Utica, MI
Full-time
Onsite
Mid Level
3+ years expJVIS USA is seeking a Corporate Warranty Engineer who will be responsible for direct customer warranty support and continuous improvement activities related to product warranty obligations. The role involves managing OEM customer relationships, analyzing warranty data, and driving internal warranty reduction processes.
AutomotiveManufacturingWholesale
Responsibilities
Provide warranty technical support and expertise to specific individual OEM warranty groups
Manage OEM customer relationships at the working level for successful delivery of required warranty reporting and support
Utilize various and multiple Customer Warranty quality and warranty databases and web based applications to obtain and analyze Customer Warranty Data. Includes applications that provide raw data requiring extensive analysis and reporting both internally and to the Customer. Responsible to perform maintenance to the applications to remain current and attend OEM training to attain and maintain proficiency with the data systems
Maintain strong internal interface with Product Engineers, Quality Engineers and Program Management to create cross functional teams to communicate warranty information and provide failed parts/data for analysis to provide effective improvement and reporting of organizational and Customer Warranty issues
Drive the internal warranty reduction process with platform engineering, program management and plant manufacturing teams to reduce the economic risk to the company due to warranty recovery from OEM cost recovery systems and initiatives
Ensure that new technology or new components embedded in Company products are assessed for warranty economic risk prior to start of production by reviewing the product design and processes and investigating any surrogate data available to provide a forecast of potential risk
Review warranty processes and applicable data processing/storage systems to provide updates necessary to meet company requirements and to sustain effective and efficient data/part processing response time to internal and external customers
Analyze and prepare, and edit appropriate presentation data to support Program Reviews and Phase Exits Reviews in the product development cycle
Provide warranty report and product issue detail to support monthly summary assessment of all warranty metrics and OEM warranty measurable tracking for all business units and support the data and report needs to maintain consolidated key metric reporting
Engage in continuous improvement opportunities as required
Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001
Follows all safety, housekeeping (5S) and company policies and procedures
Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required
Qualification
Required
Bachelor's Degree in Quality, Engineering, or Science related field
3 -5 years of relevant product warranty work experience in automotive
Training and experience in related areas of automotive engineering and product validation testing for field performance specifications
Knowledge and experience with automotive OEM quality/warranty systems (GM GART, Ford AWS, Chrysler EWT/QNA/PRAS, etc.)
Knowledge of dealership operations and automotive service procedures
Broad knowledge of Advanced Quality Planning, including experience with the AIAG Advances Quality Planning and Control Plan, FEMAs, PPAPs, MSA and Statistical Process Control (SPC) standards
Warranty process experience including OEM warranty data systems, OEM warranty part return programs, warranty data/part analysis, automotive failure analysis, material testing and advanced problem solving techniques
Proficient in use of a computer and common office software (i.e. Word, Excel, and PowerPoint, etc.)
Ability to work in a self-directed environment
Good mechanical/technical skills and ability to read engineering drawings
Experience with ISO/QS/IATF Quality Systems
Preferred
Lead Auditor certification
Company
JVIS USA
When it comes to the world of automotive components, JVIS has continued to be the supplier of choice for leading global brands. Why? We’re fast.
1001-5000 employees
H1B Sponsorship
JVIS USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-01-24
2025-01-24
2025-01-24
Company data provided by crunchbase