LAZ Parking · 3 months ago
Director of Transit Operations
Orange County, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$95K/yr - $125K/yr
2+ years expLAZ Parking is one of the largest and fastest-growing transportation and mobility service providers in the country, dedicated to delivering innovative and customer-first solutions. The Director of Transit Operations will oversee the planning, performance, and profitability of regional transportation contracts, ensuring compliance with regulations and enhancing operational efficiency through technology and team leadership.
CommercialCustomer ServiceEventsParkingResidential
No H1B
Responsibilities
Serve as the lead for all assigned transportation operations, reporting to the Contract Liaison and Regional Vice President
Manage day-to-day operations across contracts, including staffing, compliance, maintenance, dispatch, and scheduling
Ensure strict compliance with DOT/FTA regulations, vehicle inspections, and LAZ internal safety policies
Oversee subcontractor performance related to shuttle maintenance, driver operations, and facility services
Champion technology adoption (GPS, CAD/AVL, scheduling tools) to enhance operational efficiency
Monitor and analyze ridership trends, route performance, and customer satisfaction to drive continuous improvement
Drive financial accountability through budgeting, forecasting, and P&L oversight for all assigned locations
Lead regular performance reviews with client stakeholders, ensuring service level expectations are exceeded
Serve as a key partner to LAZ HR in hiring, onboarding, and developing transportation personnel
Cultivate a strong culture of Safety, Service and Professionalism consistent with The LAZ Way
Support business development, RFP compliance, and contract renewals as needed
Qualification
Required
Must have a Class A or B license
Passenger Endorsement
DOT medical certificate
Understanding of dispatch, scheduling, and driver recruitment is required
Have at least 2 years of CDL driving experience
Knowledge and experience ensuring compliance with DOT and FTA regulations
Experience with planning and service design for optimization and improvement of service
Experience leading and developing high-performing teams in fast-paced environments
Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers, and timely response and resolution of any customer complaints
Demonstrates a sense of urgency and timeliness
Ability to lift, push and pull at least 10lbs
Preferred
Experience managing fixed route systems preferred
Experience negotiating and managing collective bargaining agreements a plus
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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