PHIL, Inc. · 3 months ago
Patient Support Specialist
Scottsdale, AZ
Full-time
Onsite
Entry Level
$20/hr - $21/hr
1+ years expPhil is a company focused on patient support and they are seeking a Patient Support Tier 1 Specialist. The role involves handling phone calls, emails, and SMS messages from patients, providing information about the PhilRx process and assisting with prescription orders while collaborating with leadership and teams to resolve issues efficiently.
BiotechnologyMedicalSoftware
Responsibilities
Be signed into Zendesk, and consistently working in the ticket and phone queues assigned by your team lead
Use your resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work
When unable to locate documentation, ask for support using chat groups in order to provide a timely response to the patient
Minimum performance metrics required after 90 days of work:
Obtain 85% or better CSAT ratings
Achieve less than 1% error rate
Complete 10 tickets/calls per hour
Adhere to the published work schedule >94% of the time
Other metrics may be assigned upon management discretion
Qualification
Required
Minimum 1 year of customer support experience (call center experience is preferred)
Minimum 1 year of healthcare experience, preferably in enrollments or insurance
Strong attention to detail, with experience in an environment with low/no tolerance for errors
Strong phone presence with exemplary customer service skills
Strong written comprehension and written communication skills
Capable of quickly searching knowledgebase to locate answers
Familiar with following complex processes, and navigating multiple software systems during their workday
Must have a good understanding of computers, hardware, networks, etc
Adaptable to swift changes
Open to giving and receiving feedback graciously and professionally
Preferred
Call center experience is preferred
Company
PHIL, Inc.
PHIL helps pharmaceutical brands improve patient access, provider engagement, and brand outcomes through innovative technology and dedicated support.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$181.6MKey Investors
K2 HealthVenturesWarburg PincusTarsadia Investments
2025-07-08Debt Financing· $60M
2021-11-17Series Unknown
2021-06-03Series D· $56M
Leadership Team
Deepak Thomas
Founder/CEO
Puran Singh
Co-Founder/VP, Engineering
Recent News
2025-07-10
Company data provided by crunchbase