Glidewell Dental · 3 months ago
Systems Engineer, Sr. - ServiceNow
Irvine, California
Full-time
Onsite
Mid, Senior Level
$106K/yr - $150K/yr
4+ years expGlidewell Dental is an industry leader in dental technology, known for its agility and cutting-edge solutions. They are seeking a Senior Systems Engineer specializing in ServiceNow to architect, develop, and implement ServiceNow solutions while providing support for ITSM and related systems.
BiotechnologyDentalManufacturingMedical
Responsibilities
Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross functioning systems
Architects, develops, integrates, and implements ServiceNow solutions
Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365
Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components
Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager
Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
Creates and configures workflow administration, reports, and data imports
Creates, maintains, and enhances reports, dashboards, homepages, and custom views
Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports
Assesses new releases and provide direction regarding adoption of new features
Coordinates application and platform upgrades
Monitors the health, usage, and overall compliance of ServiceNow and its applications
Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell
Collaborates with service, infrastructure, and support teams to ensure adequate delivery on their objectives
Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives
Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions
Participates in establishing coding standards to support consistency
Reviews and applies requirements from external and internal team and align into ServiceNow development
Configures out of the box workflows and create/maintain custom workflows
Facilitates cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives
Develops work instructions to ensure that activities are properly documented
Develops user friendly catalog items with experience writing workflows
Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support
Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis
Escalates and works with ServiceNow, Inc. for complex issues out outages
Identifies critical metrics and develops ad-hoc system reports
Translates data into meaningful formats and presents to IT leadership
Performs other related duties and projects as business needs require at direction of management
Qualification
Required
Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu
Experience with SAM Pro, required
Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required
ServiceNow architecture and implementation experience, required
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required
Preferred
ITIL v3 Foundations Certification, a plus
Benefits
Medical
Dental
Vision
401K with company match
Company-paid life insurance
Additional onsite dental services
Vacation
Holiday
Sick time
Employee gym (with fitness classes and meditation room)
Employee medical/wellness center (with massage therapy and acupuncture)
Two company subsidized cafes
Internet cafes
Employee lounges with big screen TVs
Game tables
Fun company sponsored events
A diverse work environment with over forty nationalities represented
And much more!
Company
Glidewell Dental
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry.
1001-5000 employees
H1B Sponsorship
Glidewell Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (28)
2023 (18)
2022 (23)
2021 (30)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Sergei Azernikov
VP of CAD/CAM Software Development
Recent News
EIN Presswire
2025-09-12
2025-05-17
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