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CAMBA · 3 months ago

Assistant Program Manager, Justice Involved Supported Housing Initiative (JISH)

Brooklyn, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $70K/yr

2+ years exp

CAMBA is a community organization dedicated to building an inclusive New York City by providing essential resources and support to individuals and families. They are seeking a Program Supervisor for their Justice Involved Supported Housing Initiative (JISH), responsible for ensuring client satisfaction through quality assurance, supervising staff, and managing customer issues while maintaining program standards.

Health CareNon ProfitProfessional ServicesSocial

Responsibilities

Perform Quality assurance field and home visits to ensure client satisfaction; accompany Case Managers and Housing Specialist at home visit monthly to examine interaction and quality services

Supervision of staff, collaboration with Program Manager to complete performance appraisals, coaching, counseling, mentoring staff

Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols

Read progress notes in the absence of the Program Manager and ensure staff are following the progress note template

Work with direct reports to review and improve any customer feedback, recommend training, and other appropriate recommendations

Lead appropriately any pushback or resistance to change from customers

Monitor customers' progress towards their goals weekly and ensure Case Managers are developing and addressing realistic Service Plan goals, e.g medical, mental health, education etc

Review all documentation related to customers' progress for accuracy, completeness, and clarity

Participate in administrative and staff meetings as requested

Ensure staff are updating TMS Maven monthly and ensure all data reflects Service Plan progress

Prepare marketing materials for the program

As necessary maintain caseload

Plan, coordinate and facilitate social/peer support events, including group facilitation for clients and the quarterly community advisory board community meetings

Other duties as assigned