WTW · 3 months ago
Customer Service Representative - Health and Benefits (Colorado)
Denver, CO, United States
Full-time
Onsite
New Grad, Entry LevelWTW is a company focused on developing strong client relationships in the health and benefits sector. The Benefit Customer Service Representative will handle client inquiries, resolve issues, and support the development of client documents while ensuring customer satisfaction in a team-oriented environment.
ConsultingInformation TechnologyInsuranceMedicalService Industry
No H1B
Responsibilities
Handle calls and inquiries from participants regarding benefits and claim status
Develop a strong understanding of various health plan designs and details
Work cooperatively with other team members to complete tasks and resolve conflicts
Handle complaints and troubleshoot problems professionally to ensure effective resolution
Participate in trainings and team meetings to increase and improve existing skills and knowledge
Maintain complete and accurate documentation of your work and stay cognizant of HIPAA rules and regulations while handling protected health information
Quickly learn and efficiently use the required software, reports, tools, and metrics to ensure quality output / service delivery
Support the development of client documents including claim audits, presentations, and case documentation
Participate in team meetings and proactively support the capturing and completion of next steps and action items
Share the client’s vision of always going the extra mile to engage with members and ensure satisfaction
Travel and Drive within the state of Colorado (as needed)
Qualification
Required
Passionate about developing strong, positive client relationships and ensuring customer satisfaction
Aptitude for working in a team to resolve issues in a fast-paced environment
Ability to handle sensitive information with professionalism and integrity
Handle calls and inquiries from participants regarding benefits and claim status
Develop a strong understanding of various health plan designs and details
Work cooperatively with other team members to complete tasks and resolve conflicts
Handle complaints and troubleshoot problems professionally to ensure effective resolution
Participate in trainings and team meetings to increase and improve existing skills and knowledge
Maintain complete and accurate documentation of your work and stay cognizant of HIPAA rules and regulations while handling protected health information
Quickly learn and efficiently use the required software, reports, tools, and metrics to ensure quality output / service delivery
Support the development of client documents including claim audits, presentations, and case documentation
Participate in team meetings and proactively support the capturing and completion of next steps and action items
Share the client's vision of always going the extra mile to engage with members and ensure satisfaction
Travel and Drive within the state of Colorado (as needed)
Preferred
Option to obtain life & health licenses
Experience in customer service or health benefits
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
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