BizFirst LLC · 3 months ago
Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst
Tampa, Florida, United States
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expBizFirst LLC is a specialized management consulting firm that supports the federal government with strategic project execution and financial process optimization. They are seeking an experienced Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst to provide functional expertise and support for the Department of Homeland Security’s Financial Systems Modernization Solution, focusing on resolving functional issues and advising stakeholders on improvements.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Resolve functional issues in Oracle Federal Financials by managing and addressing incident tickets in ServiceNow
Provide strategic advice, technical guidance, and functional expertise to program and project teams
Lead and coordinate a team of Oracle Functional SMEs to address complex system or process challenges
Perform detailed analysis, evaluation, and recommendations for process improvements and optimization within Oracle Financials
Support creation and maintenance of new lines of accounting in FSMS
Prepare and deliver weekly operational metrics reports to leadership
Develop and maintain training materials, user documentation, and quick reference guides as needed
Qualification
Required
Bachelor's degree in Commerce, Computer Applications, or related field; Post Graduate Diploma in Computer Applications accepted
12+ years of experience, including Oracle Federal Financials R12 and R11i implementation and support
Strong knowledge of core Oracle processes: Procure-to-Pay (P2P), Order-to-Cash (O2C), Cost Accounting, Budget-to-Report (B2R)
Prior experience in a help desk or support environment for enterprise financial systems
Proven ability to manage multiple priorities with excellent verbal, written, and analytical skills
Proficiency in Microsoft Outlook, Teams, SharePoint, Word, and Excel
DHS Public Trust clearance (active or obtainable)
Preferred
Experience leading functional teams supporting Oracle Federal Financials
Familiarity with ServiceNow or other IT service management tools
Prior support experience with large federal financial management systems or modernization programs
Strong interpersonal skills with the ability to brief senior leadership and stakeholders
Prior experience supporting USSOCOM programs or missions
Familiarity with DoD enterprise financial systems and reporting tools
Strong communication skills with ability to brief senior leaders and stakeholders
Benefits
Comprehensive medical, dental, and vision coverage
401(k) with company match
Generous vacation and paid federal holidays
Short Term Disability benefits
Basic Life Insurance - 100% for employee
Monthly internet reimbursement
Parking reimbursement
Training, professional development, educational assistance
Birthday recognition
Company
BizFirst LLC
BizFirst helps organizations hire the people they need without unnecessary complexity.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase