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Planet Fitness · 3 months ago

Customer Service Rep- Day Shift

Waterloo, IA 50702

Full-time

Onsite

New Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, seeking to enhance people's lives through a high-quality fitness experience. The Customer Service Representative will create a positive member experience by providing exceptional customer service to members, prospective members, and guests while handling front desk activities.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Opener is responsible for ensuring the gym is open at 5am on Monday morning

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer service backgroundBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityListening skillsEmpathyDiplomacyReliabilityProblem solving

Required

Hours would be around 12 pm-8 pm, Monday-Friday

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older