AmeriVet Veterinary Partners · 2 days ago
Customer Service Representative
Westford, MA
Full-time
Onsite
Entry Level
$18/hr - $20/hr
2+ years expAmeriVet Veterinary Partners is dedicated to providing exceptional care in veterinary medicine. They are seeking a Customer Service Representative who will create a welcoming environment for clients while managing various reception tasks and ensuring excellent client interactions.
Financial ServicesHealth Care
Responsibilities
Create a warm and welcoming impression for our clients
Remain calm while handling multiple tasks at once with many interruptions
Answer the phones and differentiate between routine and emergency cases
Schedule appointments
Greet clients and admit them
Check out the day’s appointments
Process payments and manage financial information
Communicate between clients and other staff
Remain calm and collected in the face of emergency situations
Possess a firm belief in the quality of care we provide and communicate this sense of assurance to our clients
Know and understand our services and recommendations and be able to clearly communicate these to our clients
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine
Create a good first and last impression on our clients
Qualification
Required
Passionate about working with animals
Familiar with office processes and procedures
Excellent at handling various office equipment
Outstanding verbal and written communication skills
Superb interpersonal and customer service skills
Excellent organizational skills and attention to detail
Proven ability to meet deadlines with excellent time management skills
Proficient with Microsoft Office Suite or related software
High School diploma or equivalent
At least 2 years of previous customer service experience working in veterinary medicine and have humility plus a sense of humor
A 'people person' who enjoys working with diverse clients and is caring, friendly, and efficient
A professional and courteous to clients and co-workers
Someone able to empathize with clients
Compassionate and well-mannered if a client becomes emotional or discourteous
An energetic person who can handle and prioritize multiple activities and responsibilities
Self-starter and finisher
Team player who collaborates
Flexible and well-organized
Outgoing and straightforward
One who shares information easily
Prolonged periods of standing and sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times
Preferred
Associate Degree
Benefits
401(k)
Dental insurance
Employee discount
Health/Vision/Dental insurance
Health savings account
Life insurance
Paid time off
401K
Company
AmeriVet Veterinary Partners
AmeriVet Veterinary Partners is a group of veterinary practices who have joined forces with a focus on growth and profitability.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-07Acquired
2019-06-16Private Equity
Leadership Team
Orin Litman
Board Member
Recent News
The Business Journals
2024-05-23
Business Journals
2024-03-27
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