NEOGOV · 3 months ago
Testing Center Support Assistant
La Plata, MD
Full-time
Onsite
Entry Level
$18.27/hr - $26.68/hr
2+ years expThe College of Southern Maryland is an innovative institution committed to student success, and they are seeking a Testing Center Support Assistant. This role involves providing administrative support in the Testing Center, proctoring exams, ensuring confidentiality and security of testing services, and communicating effectively with students and faculty.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Proctors exams during high volume testing, emergencies, or staff shortages
Administers correspondence tests on behalf of students taking courses through other colleges and/or universities. Works with students and outside institutions to secure receipt of exam materials, proctoring, and following return instructions
Administers credit by examination for CSM departments and for CLEP and DSST. Completes required training and certifications required by exam companies
Administers placement tests, inputs scores into Colleague as needed, and provides score report results to students. Directs student to placement preparation resources
Administers certification tests through a variety of vendors such as Pearson Vue, Meazure Learning and ensures individual company policies are adhered to regarding exams and exam candidate instructions
Monitors the testing center via cameras and walk throughs with professionalism. Guarantees and protects against student violations of CSM’s Student Code of Conduct
Administers CSM Course tests and adheres to CSM professor’s instructions
Performs online testing for ALEKS. Follows guidelines and procedures effectively
Reviews remote testing sessions through Examity and/or ProctorU
Assisting with coverage at other campuses when needed
Covers evenings and weekends when needed
Relieves Testing Supervisors and Assistants for breaks
Manages information tables at CSM and SES events
Communicate the Testing Center hours to faculty, staff, and students
Maintains awareness of the different Student Service Departments hours and activities to provide general up to date information to students
Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community
Directs received non-testing related questions to appropriate personnel or departments either in-person, via email, or phone calls
Keeps the Testing Center webpages up to date
Communicates with professors regarding exams received and any issues that arises regarding their exams
Answers emails in a timely manner
Actively works with Disability Services regarding students’ accommodation plans and exam scheduling
Collects office supply requests from all Testing Centers and orders office supplies
Coordinates all printing orders for all Testing Centers
Reviews received RegisterBlast and paper exams, fills out covers sheets as needed, logs exams in Excel, sends exams via email or mail to correct Testing Center location
Creating ALEKS accounts and Accuplacer vouches for CSM students
Communicating with test vendors and other college institutions
Assists in maintaining test security for all tests
Enforces ID policy and requirements
Keeps all instructor test files confidential and secure. Carefully returns exam packets to appropriate parties in accordance with established procedure
Maintains confidentiality of ADA accommodations plans
Maintain records of exam payments and produce a yearly profit report
Produces weekly and monthly reports on Testing Center activity such as phone calls, emails, administered exams
Provides support to Testing Center Manager and the Testing Center Supervisors to assist them with data collection, collation, and inputting test scores
Produces other reports as required
Performs other related duties as assigned
Qualification
Required
High School diploma
Two years of customer service experience required
Proficient with standard computer use
Current certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and others within six months prior to starting the position
Must be able to complete all Testing Center required certifications within the six months
Ability to resolve customer issues/problems in a manner that exceeds client expectations
Ability to maintain accurate records of activities within approved database
Excellent verbal, written, and reporting communication skills
Ability to work autonomously and as a team member
Preferred
Associate degree
Experience with Microsoft Word and Excel
Experience in educational setting/environment preferred
Benefits
Excellent health insurance benefits
State Retirement Pension plan
Wellness programs
Code Green early closure Fridays in the summer
College closure for spring break and several major holidays, including the week between Christmas and New Year
For several days in March for Spring Break
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase