Missouri Botanical Garden · 4 months ago
A/V Technology Support Specialist
St Louis, MO
Full-time
Onsite
Entry, Mid Level
2+ years expMissouri Botanical Garden is seeking an A/V Technology Support Specialist to provide audio visual services for internal and external clients during meetings, conventions, and presentations. The role involves setting up and operating various audio and video equipment, troubleshooting issues, and maintaining inventory of supplies and equipment.
AssociationEducationHigher Education
Responsibilities
Determines the need for and oversees the operation of a wide variety of audio and video systems
Advises management on the purchase of audiovisual equipment
Helps develop policies and procedures for handling and operation of all audiovisual equipment
Diagnoses and resolves media system problems
Provides set-up and support at multiple sites. This may include on occasion setting up or taking down tables and chairs
Works with the Garden’s service desk system to monitor and update assigned tickets, and close them out when completed
Creates and maintains schematics of AV systems
Edits and creates videos for use throughout the Garden
Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs
Trains contract staff, MBG staff and Facility Support staff to assist in set up of audiovisual equipment
Maintains equipment, makes repairs to equipment or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed
Maintains inventory of supplies and equipment
Advises management when there is a need to rent audiovisual equipment for a Garden event
Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed
Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them
Adapts or modifies work methods to reduce hazards
Reports all accidents, injuries and near-miss accidents immediately
Meets expected attendance guidelines
Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies
Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others
Performs additional duties as assigned
Qualification
Required
Minimum of two (2) years hands-on experience operating all types of A/V equipment
Minimum one (1) year experience with operating Windows hardware such as Windows PCs, laptops and tablets
Experience with operating Apple hardware such as Macbooks, iPads and iPhones – if no previous experience then must be willing to quickly learn with extensive self-training
Demonstrated knowledge of media production, communication, and dissemination techniques and methods
Thorough understanding and knowledgebase of audiovisual A/V mixers; master control switchers, and video cameras
Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example Dante and SDVoE)
Working knowledge of safe operation procedures for various types of A/V equipment
Proficient ability to test, calibrate, diagnose, and repair various audio-visual devices
Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner
Scheduling flexibility that allows working weekends, evenings and holidays that may require some split shifts is required
The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required
Associate's degree in media/communications required
Certificate in computer technology such as A+ required
An equivalent combination of skills, education, and experience may be considered
Proficient experience navigating through various Microsoft Windows applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint required
Knowledge and experience with Windows hardware and software technology, internet access, and e-mail
Proficiency with macOS and applications on Apple operating systems, including Office or macOS. Keynote required
Proficiency with iPad and other tablet usage, including setup of iPadOS, and use of iPads in an AV environment
Basic network configuration and troubleshooting knowhow
Solid Internet research skills
Ability to communicate effectively in English (oral and written)
Ability to read and comprehend instructions and information to effectively execute and achieve results
H.S. basic math aptitude: requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals
Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution
Must possess and maintain a valid driver's license and clean insurable driving record (prior to employment)
Ability to lift/move equipment up to 75 lbs
Requires working in high places using ladders and lifts
Ability to wear personal, protective equipment, including fall restraint
Ability to work outdoors for extended period of time during all seasons of the year
Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the work day might be standing on feet
Requires clarity of vision at 20 inches or less with the ability to bring objects into sharp focus
Proficient ability to utilize computer keyboard (typing)
Ability to work in varying environments, inside and outside
Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed)
Comfortable working in immediate proximity to general public, in a safe and friendly manner
Company
Missouri Botanical Garden
Founded in 1859, the Missouri Botanical Garden is one of the nation's oldest botanical gardens and a National Historic Landmark.
201-500 employees
H1B Sponsorship
Missouri Botanical Garden has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$14.4M2024-12-10Grant· $14.4M
Recent News
2025-09-12
2025-04-15
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