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Inovalon · 1 month ago

Director, Sales Engineering - Pharmacy Management

United States

Full-time

Remote

Lead/Staff, Director/Executive

$149K/yr - $175K/yr

5+ years exp

Inovalon is a technology and data-driven company focused on transforming the healthcare ecosystem. The Director, Sales Engineering position is responsible for managing and leading the sales engineering team to ensure they are well-trained and equipped to support the sales organization in achieving its goals.

AnalyticsHealth CareInformation Technology

No H1B

Responsibilities

Maintain a team culture that fosters results, teamwork, accountability, trust, quid pro quo, role-based fluency, anticipation, curiosity, hard work, professional brand and brilliant communication skills

Lead and manage the team that serve as product and industry subject matter experts to assist the sales team via product demos, technical discussions, value engineering, questions and more, to meet or exceed the company’s Annual Operating Plan

Lead and manage the team that designs and delivers product training for Sales new hires, existing Sales employees and our account management and customer retention teams. Product training includes all new products, as well as releases (enhancements) to existing products

Lead and manage the team that supports Marketing in a capacity of product and industry subject matter expertise, ranging from offering campaign ideas to drive marketing qualified leads, review of content (for accuracy), delivering webinars, staffing trade show booths and other industry events

Maintain strong relationships with other SAO leaders in Commercialization, Enablement, Analytics and Sales Operations, as well as all Sales leaders and leaders of all other functional areas. Collaborate on projects

Ensure the sales engineers design, deliver and continuously refresh all new hire training and product reference materials, working with product managers, engineers and operations training staff

Ensure the sales engineers assist sales leaders in addressing any under-performing sales account executives via additional product training, sales training, sales coaching and other techniques to elevate skill

In partnership with sales leadership and sales training, inspect calls and determine needed refresher courses, mini workshops, or other training formats (i.e. computer based training modules for Discover LMS) independently

Ensure the Sales Demo site is properly maintained and tested by sales engineers upon each product release

Act as primary point of contact (for sales engineering) for all acquisitions – learn products and delegate initial and ongoing training to Sales by a sales engineer

Act as primary point of contact (for sales engineering) for all new Performance Based Partnerships and delegate initial and ongoing training to Sales by a sales engineer

Support new product launches and product releases by collaborating with Product Management and Product Commercialization to develop all operational, procedural, and sales methodologies required for a successful go-to-market launch. In charge of overall Sales readiness

Continuously seek and support new approaches, practices and processes to improve the efficiency of services offered

Manage and mentor your team to help them achieve their full potential

Other projects and duties as assigned

Qualification

Sales EngineeringHealthcare SaaSLeadership SkillsProduct TrainingRelationship BuildingCommunication SkillsProcess ImprovementPC SkillsTeam ManagementPresentation SkillsCollaboration

Required

Minimum of 5 years of experience managing people preferably in a training or process improvement environment in a health care setting

Minimum of 2 years of experience working in a Health Care SaaS environment

Strong leadership skills

Excellent verbal, written and presentation skills

Excellent PC computer skills (Salesforce, Tableau, Word, Excel, PowerPoint, Outlook)

Ability to be collaborative, influential and manage people who are not direct reports

Effectively communicate, present information and respond to managers, employees, customers, and clients in an intelligent, clear, concise, professional and grammatically correct manner

Proven track record of influencing, and relationship building skills that inspire trust and quickly build credibility between key stakeholders

Ability to work in a fast-paced environment

Ability to carry out supervisory responsibilities in accordance with company policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; acknowledging and disciplining employees; addressing complaints and resolving problems

Bachelor's degree in Sales, Marketing, Training, Education, Human Resources, Communications or related field - or a minimum of seven years directly related experience at the Director level preferably in a health care setting