Esco Healthcare · 3 months ago
Scientific Service Engineer
Trevose, PA
Full-time
Onsite
New Grad, Entry LevelEsco Healthcare is a leader in the development of laboratory, pharmaceutical, and medical equipment solutions, known for its innovation and customer care. The Scientific Service Engineer role focuses on ensuring customers have a superior experience with the company's products through technical support, training, and service management, while also participating in research and development efforts.
BiotechnologyManufacturingMedical
Responsibilities
Become in-house technical expert on Company Lab and Medical product. The bulk of the work is handling service calls and emails that are performed in office and remotely at home
Occasionally travel across US (10-20% of the time) to install, test, and service our product
Provide emergency service visit within short notice (≤ 1 Day) and quick turnaround when urgently needed
Provide product training so the customer is excited to use our products
Learn about customer applications to gain more knowledge in biotechnology / IVF
Participate in Research and Development effort to improve our products with knowledge gained
Inspect and test the products in warehouse prior to shipment, to prevent installation surprises
Organize the units that require in-house testing and rectification, so they can be shipped on time
Organize inventory of replacement parts and order stock, to ensure smooth operations
Identify and procure parts & equipment to make the job easier
Assist customers and independent technicians on technical questions until customer is satisfied
Maintain a complete service log to keep track on service issues
Communicate directly with factory, issue Defect Reporting Form, and track parts shipment
Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts
Perform and/or supervise hands-on installation, certification, and rectification
Assist in warehouse / inventory control, and other work as assigned
Find Lab projects to bid from Construct Connect website, during service downtime
Qualification
Required
Bachelor's degree in biology, biomedical, electrical or mechanical engineering
Knowledge of life science applications and laboratory equipment
Strong customer service background
Being articulate in explaining technical terms to customers
Being able to lift 50 pounds, and think about safety when moving bulky and heavy medical equipment
Proven experience to work in a team-based environment
Willingness to travel across US, about 10-20% of the time depends on needs, sometimes within 1 Day notice
Possess valid US passport, driver's license, and credit card for traveling
Enthusiastic, self-motivated to do what it takes to get things done and make customers happy
Strong organizational skills in service / installation management and customer follow-up
Being organized at work, including in handling units, parts, tools, workplace, reports, and service inquiries
Able to think minimum 2-step ahead to anticipate what may go wrong during and after installation
Submit Overtime Time Sheet by Monday on pay weeks
Protect Esco Technologies intellectual, sales, and pricing information
Maintain utmost integrity at work
Work in Esco Technologies for 1 year, if being sent to Europe and/or Asia for training
Agreed to background check, and substance check, and pass all of them
Adhere to company regulations as described in Employee's Handbook
Preferred
Preferably non-smoker, to prevent releasing Volatile Organic Compounds (VOC) inside customer's IVF lab
Company
Esco Healthcare
Esco Healthcare, comprises of 3 divisions - Pharma, VacciXcell, and TaPestle Rx.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase