JD Logistics - Key Account Manager jobs in United States
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JINGDONG Logistics · 2 months ago

JD Logistics - Key Account Manager

positionEdgewater Park, New Jersey
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

JD.com is China’s largest online retailer and its biggest overall retailer, providing a wide range of services including logistics and smart supply chain solutions. The Key Account Manager will ensure successful onboarding of new clients, conduct P&L analysis, and lead warehouse optimization projects while delivering exceptional customer service.

Delivery ServiceLogisticsSupply Chain Management

Responsibilities

Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system
Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models
Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process
Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance
Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc
Coordinate with different third-party service providers and monitor the SLA and performance of supplier
Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process

Qualification

Supply chain experienceE-commerce industry experienceBilingual in ChineseEnglishMicrosoft Office SuiteTeam management experienceCustomer relationship managementService orientedCoding experienceData analysis experienceCRM system experienceOrganization skillsCollaboration skillsCommunication skillsTeamwork orientedFast-paced environment adaptability

Required

Bachelor's Degree or higher
More than 1 years of relevant work experience in supply chain/e-commerce industry
Bilingual in Chinese and English
Team management experience
Proficient in Microsoft Office Suite
Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility
Ability to work in a fast-paced environment with multiple priorities and tight deadlines

Preferred

Coding/data analysis/CRM system related experience

Company

JINGDONG Logistics

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JD.com began building its nationwide logistics network in 2007.
dateFounded in 2007
location
Beijing, Beijing, CHN
people-size10001+ employees
web-link
https://www.jdl.com

Funding

Current Stage
Public Company
Total Funding
$3.59B
2022-03-24Post Ipo Equity· $1.09B
2021-05-28IPO
2018-02-14Series Unknown· $2.5B

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Company data provided by crunchbase