Met Council · 1 month ago
Benefits Specialist, Spanish Speaking
New York, NY
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrMet Council is America’s largest Jewish charity dedicated to serving the needy. The Benefits Specialist will conduct outreach for the Supplemental Nutrition Assistance Program (SNAP) and assist individuals in accessing low-cost health insurance options and other low-income benefits.
Association
Responsibilities
Conducting outreach and education at community sites and partner agencies to share information about SNAP, health insurance, NYC Care, and other low-income benefits
Attending community outreach events, fairs, and forums as needed. Occasionally, this will involve nontraditional work hours
Educating and guiding households and individuals about the SNAP Program’s eligibility criteria and application requirements and processes –in person at assigned sites or by phone (when required)
Pre-screening households and individuals to identify those who are potentially eligible for the SNAP Program
Helping potentially eligible households and individuals gain access to the SNAP program by providing application guidance and assistance using web-based tools (e.g., Access HRA)
Providing post-application assistance and advocacy for disputed cases to existing clients as needed
Providing case management assistance to existing clients (e.g., periodic reports and case change forms)
Providing recertification assistance to SNAP participants via web-based tools (e.g., Access HRA)
Working in tandem with staff at partner agencies, other Met Council departments, and local SNAP Centers
Connecting clients with our department’s Health Insurance Assistor to receive enrollment services when applicable
Connecting clients with other low-income programs and benefits via internal/external referrals
Documenting all services rendered in Salesforce and other relevant tracking tools
Additional responsibilities as required
Qualification
Required
High School Diploma (required); bachelor's degree (preferred)
Bi-lingual Spanish/English (required)
Prior experience working with low-income communities (preferred)
Background in public health, public administration, or human services
Knowledge of government benefits is a plus
Benefits screening, especially for SNAP, Health Insurance, NYC Care, Fair Fares, Free Tax Preparation services, HEAP, WIC, etc
Exceptional customer service skills
Solid communication skills
Strong prioritizing ability
Sensitivity and cultural competency in working with low-income communities of New York City
Comfort using online technologies and database systems daily
Public speaking, including doing presentations in various settings
Ability to help clients navigate through barriers while adhering to local, state and federal guidelines
Attention to detail
Serving the diverse needs of clients with professionalism and patience
Promptness and adherence to regular work hours (9:00 am – 6:00 pm Monday – Thursday and Friday 9:00 am – 3:00 pm) is particularly important for this position, as the successful candidate would be providing direct services to the community
Willingness to work non-traditional hours as needed
This position requires a willingness to travel throughout the five boroughs of New York City
The primary locations for this position will be in Manhattan & Bronx. Other locations may be assigned (as needed)
Preferred
bachelor's degree (preferred)
Prior experience working with low-income communities (preferred)
Benefits
Major medical, dental, vision and life insurance
Pre-tax commuter benefits
FSA
403(b) with employer contribution
Plus generous vacation, sick leave and holidays
Company
Met Council
Met Council provides comprehensive social services to aid, sustain, and empower poor and near-poor New Yorkers.
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David G. Greenfield
CEO
Philip Kibel
Chief Financial Officer
Company data provided by crunchbase