Wentworth Institute of Technology ยท 1 day ago
Senior Assistant Director, Collections & Loans
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $70K/yr
2+ years expWentworth Institute of Technology is seeking a Senior Assistant Director for Collections and Loans. This role is responsible for managing delinquency services, student payment plans, and collections reporting while ensuring effective recovery efforts and customer satisfaction.
Higher Education
No H1B
Responsibilities
Send and monitor delinquent accounts between college and collection agencies
Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
Maintain documentation to assist agencies in the collection of outstanding accounts
Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
Adheres to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
Acts as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
Responsible for past due balance payment plan setup and collection of overdue accounts
Provide backup for collection agency liaison for litigation and delinquent accounts
Assists with alternative loan certifications in partnership with the Financial Aid Office
Manages and oversees Massachusetts No Interest Loan (MNIL) program
Manage and generate yearly tax 1098T forms for student population
Serves as back up to the Associate Director (cashier functions)
Other duties that may be assigned
Qualification
Required
Bachelor's Degree preferred
Two to four years of credit and collection experience preferred
General accounting office experience and previous work on a computerized accounting system preferred
One to three years' experience required in handling cash receipts and deposits
Demonstrated ability to collect funds
Excellent written and verbal communication skills
Ability to present ideas and information clearly to stakeholders
Skilled in writing reports, project documentation, and status updates
Negotiation Skills
Experience in negotiating project deliverables, deadlines, and resource allocation
Ability to manage client and vendor relationships with diplomacy and tact
Ability to identify issues and create practical solutions quickly
Experience in troubleshooting and resolving conflicts within teams or projects
Strong organizational skills with the ability to prioritize tasks effectively
Ability to manage multiple projects simultaneously and meet deadlines
Experience with time-tracking tools and software
Attention To Detail
Strong focus on accuracy in work, especially in planning and reporting
Ability to spot issues or discrepancies and address them proactively
Strong computer skills required in Microsoft Word and Excel
Company
Wentworth Institute of Technology
Founded in 1904, Wentworth Institute of Technology provides a comprehensive, interdisciplinary, project-based education in architecture and design, computing and data science, engineering, management, and sciences and humanities that integrates classroom, laboratory, studio, cooperative and experiential learning to develop career-ready, skilled professionals, and engaged citizens.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bobby Malkasian
OSHA AND WELDING INSTRUCTOR
Kimberly McLean
Office Assistant at the Center for Commnity and Learning Partnerships
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