Hex · 17 hours ago
Customer Engineer
SF or NYC
Full-time
Hybrid
Entry, Mid Level
$150K/yr - $170K/yr
2+ years expHex Technologies is experiencing rapid growth and is looking to expand its Customer Engineering team. The Customer Engineer will focus on delivering a top-notch technical customer experience, onboarding new customers, and driving product adoption while working closely with various internal teams.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceDatabaseSoftware
Responsibilities
Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
Work hands-on with our strategic customers to:
Build confidence that Hex is the best place for their organization to work with data
Teach Hex best practices and general platform knowledge
Advise on data curation strategy to enable Hex AI
Drive Hex product adoption with core data personas
Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product
Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization
Qualification
Required
2+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management)
Fluent in SQL and Python
Familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.)
Genuinely curious about customers and their challenges working with data
Comfortable meeting with stakeholders and finding creative solutions to address their pain
Effective communicator & advisor
Ability to work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress
Comfortable asking for help when needed
Strategic problem solver
Ability to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead
Based in NYC or SF and excited to work in office 2 days per week
Preferred
Curious about the role of AI in data
Experience with AI in data
Benefits
Market-benched salary & equity
Comprehensive health benefits
Flexible paid time off
Company
Hex
Hex is changing how people use data by building a collaborative, shareable analytics workspace.
51-200 employees
H1B Sponsorship
Hex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$171.5MKey Investors
avraSequoia CapitalAndreessen Horowitz
2025-05-28Series C· $70M
2023-03-23Series Unknown· $28M
2022-03-22Series B· $52M
Leadership Team
B
Barry McCardel
Co-Founder and CEO
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