EyeCare Associates, Inc. · 1 hour ago
Front Office Specialist
Troy, AL
Full-time
Onsite
Entry Level
1+ years expEyeCare Associates is dedicated to providing a world-class Total Patient Experience. The Front Office Specialist serves as the first point of contact for patients, managing check-in/out processes and ensuring exceptional customer service during every interaction.
Health Care
Responsibilities
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
Double check insurance authorizations to ensure completion and build accurate flow sheets
Check out patients and collect correct payments according to procedures
Manage patient flow in the office and ensure communication to maximize efficiency and customer service
Complete daily reconciliations / close day / countdown cash drawer
Comply with all company policies and procedures, including HIPAA
General office duties and cleaning to be assigned by the manager
Qualification
Required
Previous medical office experience preferred; previous ophthalmic experience strongly preferred
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
High school diploma or GED required
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary
Company
EyeCare Associates, Inc.
We are a team of experienced and competent optometrists located in Alabama, dedicated to providing quality eye care to you and your family in comfortable surroundings at a reasonable price.
51-200 employees
H1B Sponsorship
EyeCare Associates, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Wilson Movic, O.D., F.A.A.O., F.E.A.O.O.
Partner
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