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Pomelo Care · 1 day ago

Outreach & Engagement Manager

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $115K/yr

Pomelo Care is the national leader in evidence-based healthcare for women and children. The Outreach & Engagement Manager will drive enrollment and activation KPIs through effective coaching and supervision of a team of outreach specialists, while ensuring compliance with healthcare regulations and fostering a supportive team environment.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs

Facilitate onboarding and training of new specialists

Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC

Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions

Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations

Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling

Execute on regular performance evaluations of outreach specialist calls and documentation

Create and maintain team schedules to ensure adequate coverage

Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities

Foster a supportive and inclusive team environment, encouraging professional growth and development

Qualification

Healthcare managementMedicaid policiesData analysisLeadershipCRM toolsSpanish fluencyCommunication skillsOrganizational skills

Required

Earned your Bachelor's degree in healthcare management, public health, or a related field

Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST

Proven experience in healthcare management, specifically in outbound calling and proactive outreach

Strong knowledge of Medicaid policies, procedures, and value-based care

Excellent communication and interpersonal skills to engage with diverse patient populations

Demonstrated leadership abilities, with experience in managing and motivating teams

Proficient in data analysis and reporting, using metrics to drive performance improvements

Detail-oriented, with exceptional organizational and documentation skills

Ability to adapt to changing priorities and work effectively in a fast-paced environment

Familiarity with healthcare software systems and customer relationship management (CRM) tools

Preferred

Experience working in a fast-paced and dynamic startup environment

Are fluent in speaking and writing Spanish

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)