Penske Motor Group · 4 months ago
Longo Toyota Express Service Consultant
US-CA-El Monte
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
1+ years expLongo Toyota, part of Penske Motor Group, is seeking a dedicated Express Service Consultant who will be the first and last impression for guests at their busy service drive. This role involves acting as a liaison between guests and technicians, ensuring effective communication and exceptional service while managing the vehicle service repair process.
Retail
Responsibilities
Assists guest with minor vehicle maintenance repairs such as oil changes and 5k
Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
Offers logical diagnostic services or repairs to satisfy guests concerns
Present a service menu of recommended maintenance services to every service guest
Promotes the sales of and provides estimates for labor, parts, and accessories
Properly, thoroughly, and legibly writes repair orders for all guest services
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
Maintain communication with guests regarding any changes in the estimate and/or promised time
Maintains communication with the technical staff regarding job status and changes
Answers guest questions over the phone, Internet, and in person
Performs other specific administrative functions as directed by service management
Achieves the production and customer satisfaction objectives set by management
Maintains assigned workspace in an organized and clean manner
Maintains high ethical standards in all actions
Qualification
Required
Must be able to communicate effectively in Mandarin and/or Cantonese
A high school diploma or equivalent
A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner
Must have a valid sales driver's license and maintain an acceptable and safe driving record
Benefits
Weekly Pay - get paid every Friday.
401k with a generous Company match
Vacation (accruals earned on Full Time or Part Time status)
Vision, dental, and medical care benefits available to any team full time team member
Team member Referral Bonus Program
Tuition reimbursement
Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
Development and growth opportunities
Free Employee Parking
On-site gym, free of charge to team members
Full suite of medical benefits, which includes health, dental and vision insurance.
401K with a generous Company match
Team member discounts for cars, service, parts, and retail goods
Tuition reimbursement
Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.
Employee Referral Bonus Program because your friends will want to work where you do.
Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.
Company
Penske Motor Group
Penske Motor Group is a retail company providing auto parts, sales, and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Houfley
Executive Vice President/CFO
Company data provided by crunchbase