LSEG · 10 hours ago
Network Service Manager
St Louis, MO
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expLSEG is a leading global financial markets infrastructure and data provider, and they are seeking a Network Service Manager to provide governance and guidance for network products and services. The role involves defining service level objectives, tracking performance metrics, and leading continuous improvement initiatives within the network services domain.
ConsultingData ManagementDatabaseFinanceFinancial ServicesInfrastructureStock Exchanges
Responsibilities
Works closely with product managers of NPS to define SLI/SLI
Works closely with the service owner of the network products and services to make sure we deliver to agreed SLO/CLI
Works closely with business partners and product managers to make sure the demands from business can be supported on time with quality following proper prioritization calls
Owns the service reports and service review meetings for network products and services, proactively tracks the critical metrics of network services and provides insight on improvement opportunities, leads/drives the Service Improvement Plan (SIP) in a systematic approach
Governs the process used by NPS and make sure the team is complaint to process, and introduces industry standard methodologies and continually improve those processes for a mature service delivery process
Join service owners in TRT and PIR with the target to drive for systematic improvement on how we handle incidents/problems
Provides oversight to the network ITSM process and results to proactively prevents service disruptions through analysis of changes adhering to ITSM principles and process
Proactively tracks and maintains a service risk catalog with continual updates provided to leadership, while working with business partners to clearly highlight the risk profile as it relates to business decisions
Tracks audit results and issues exposed in OpsRes and TechRes discussion and provide inputs to product manager, product owner, service owner to resolve the potential issues in a timely manner
Defines and manages the vendor operational performance indicators and holds vendors accountable through proper engagement and governance
Manages network vendor performance and drives for improvement systematically when there is trend
On top of the individual SM role, can lead a team of SMs to provide consistent governance globally
Qualification
Required
10+ years working in global technology service based organization
Experience of working in a global 24/7 network or infrastructure service operations
ITIL Certification (ideally ITIL 4) with demonstrable application on large 24 x7 global organisation
Passionate in leading continuous improvement and has knowledge on continuous improvement methodologies
Demonstrated ability to influence and hold others accountable for service quality - more senior people in the organization and business partners
Not only can lead initiatives in own areas, can also help wider organization
Strong leadership and excellent problem-solving and analytical skills
Good communication and interpersonal skills
Project management expertise
Ability to work under stress and manage multiple priorities
Preferred
Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)
Certified Information Systems Security Professional (CISSP)
ITIL Foundation Certification
Benefits
Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives
Company
LSEG
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years.
10001+ employees
H1B Sponsorship
LSEG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
2021 (12)
Funding
Current Stage
Public CompanyTotal Funding
$8.19BKey Investors
Microsoft
2023-09-07Post Ipo Secondary· $2.87B
2023-05-16Post Ipo Secondary· $3.32B
2022-12-11Post Ipo Secondary· $2B
Leadership Team
David Schwimmer
Chief Executive Officer
Pascal Boillat
Chief Operating Officer
Recent News
2026-01-03
2026-01-03
Company data provided by crunchbase