Pyramid Global Hospitality · 3 months ago
Director of Event Technology
Chicago, Illinois
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $125K/yr
5+ years expPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Director of Event Technology is responsible for overseeing audiovisual systems in a hospitality setting, ensuring client satisfaction, and managing a team to support various events and productions.
Hospitality
Responsibilities
Manages a team of professionals to assist in day-to-day operations and projects for supported clients. Follows processes to install and configure appropriate hardware and software on audiovisual equipment, desktops, laptops and printers to consistently deliver successful incident solutions. Tracks individual performance using standard support metrics
Manages relationships and integration with University IT Services. Works with other areas of IT Services to enhance the efficiency of computing and supporting infrastructure for supported clients. Escalates high profile incidents or problems to leadership and University IT Services
Identifies new internal information that should be shared more broadly and continue to identify good working practices and sources of useful knowledge. Works with Leasing, Tech Support, and Service Team to discover common challenges in the configurations and shares ideas to provide solutions
Maintains industry standards and stays abreast of new software, solutions, releases, and product enhancements. Fosters collaboration among team members and management to determine optimal configurations, discussion efficient applications, sharing support techniques, and ensuring that staff keeps abreast of new technologies
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoots technical issues and resolve problems quickly as they arise. Coordinates video conferencing meeting needs. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Assists with network related requests and issues for remote office locations. Assists with other technology needs in the other infrastructure environments
Complies with all University security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Manages vendor relationships and serves as a contact for vendor representatives of hardware, software and operating systems
Coordinates all levels of production management, including researching and purchasing video/audio equipment and administering media servers. Continually evolves processes and protocols and implements new hardware, software and equipment solutions to enable higher quality productions with improved workflow and shorter turn-around times
Qualification
Required
Bachelor's degree preferred or the equivalent experience
Technical certification in related network and end user operating systems desired
Minimum 5+ years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment
2+ years previous management experience desired
Extensive knowledge of various audio visual equipment, services and platforms, with the ability to train and lead the entire A/V crew
Conference Center/Hotel or related experience
Use of web streaming equipment and platforms including hardware encoding for webcasting
Thorough understanding of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc
Extron and/or Crestron AV and Lighting control systems experience desired
Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
H1B Sponsorship
Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase