Global Credit Union · 4 months ago
Senior Branch Services Specialist
Renton Financial Center
Full-time
Onsite
Mid, Senior Level
$48K/yr - $74K/yr
2+ years expGlobal Credit Union is a financial institution focused on providing exceptional member service. They are seeking a Senior Branch Services Specialist to assist area branches, conduct training for branch employees, and contribute to the growth of the credit union by achieving business goals through leadership activities.
BankingFinanceFinancial Services
Responsibilities
Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization
Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines
Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being
Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches
Build meaningful relationships by participating in branch promotions and community events
Obtain state mandated insurance license to quote and bind Personal Lines insurance products
Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise
Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience
Assume supervision and responsibility for area branches as assigned
Perform other duties as assigned
Qualification
Required
High school graduate or equivalent
Two years of increasingly responsible experience in a related field preferred
Passion for helping people and the drive to build relationships that assist members meet financial goals
Strong communication and personnel management skills
Ability to effectively ask open-ended questions, problem solve and provide solutions
Must be able to travel and may require use of own vehicle
Must be able to lift 25 pounds
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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