Apply on Employer Site

Acadia Insurance (a Berkley Company) · 3 months ago

Claims Representative

US-MD-Fulton

Full-time

Hybrid

Entry Level

$75K/yr - $90K/yr

1+ years exp

Berkley Small Business Solutions (BSB) is dedicated to delivering innovative insurance solutions for small business customers. The Claims Representative will manage low-complexity claims, ensuring timely resolution and exceptional customer service while collaborating with various stakeholders.

Commercial InsuranceInsurance

Responsibilities

Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders

Update appropriate parties as needed, providing new facts as they become available and explaining impact of those facts upon the liability analysis and settlement options

Collaborate with vendors to ensure timely appraisal and evaluation of damages

Analyze coverage by applying policy information to facts or allegations of each loss

Communicate coverage decisions to insured and stakeholders and update coverage analysis as new facts warrant it

Ensure compliance with jurisdictional requirements, including timeliness of communicating coverage disposition

Maintain discipline in securing and updating information throughout the life of the claim

Ensure data is complete and comply with statutory requirements for reporting

Establish and maintain appropriate initial, subsequent loss, and expense reserves

Ensure supporting rationale for each reserve is documented within the electronic claim file

Act with urgency in collaborating with internal stakeholders regarding significant changes within claim reserving

Directly investigate each claim through prompt and strategic contact with appropriate parties including policyholders, witnesses, claimants, law enforcement agencies, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential

Interview witnesses and stakeholders. Take recorded and/or written statements when appropriate

Evaluate all claims for recovery potential. Directly handle recovery efforts and/or engage and direct Company resources for recovery efforts

Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and Company guidelines

Collaborate with external vendors, e.g., appraisers and independent adjusters

Manage total loss claims process including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals

May perform other functions as assigned

Qualification

Casualty claim handlingIndependent adjuster's licenseCustomer serviceData integrityMicrosoft Office proficiencyWillingness to learnInterpersonal skillsProblem-solving skillsOrganizational skills

Required

1+ years of casualty claim handling experience; trucking experience preferred

Excellent interpersonal and communication skills

Strong problem-solving and organizational skills

Computer proficiency, including working knowledge of Microsoft Office products

Willingness to learn and expand knowledge

Position will require that Claims Representative obtain independent adjuster's licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting