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Justrite Safety Group · 20 hours ago

IT Support Analyst

Brooksville, FL

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

4+ years exp

Justrite Safety Group is a dynamic organization dedicated to protecting people, property, and the planet through advanced industrial safety solutions. The IT Support Analyst will provide outstanding technical support for computer systems and networking infrastructure, acting as the first point of contact for users seeking assistance and ensuring operational activities exceed service level goals.

ChemicalManufacturingPublic SafetyRetail

H1B Sponsor Likely

Responsibilities

Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team

Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule

Respond to customers via deskside, phone, email or MS Teams chat

Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings

Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations

Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications

Ability to work well in a team as well as individually

Ability to lift up to 50 pounds

Occasional after-hours support will be needed

Qualification

CompTIA A+Network+Windows ServerActive DirectoryO365 administrationVoIP troubleshootingERP system knowledgeCisco switch configurationTroubleshooting skillsCustomer serviceAnalytical skillsCommunicationDetail oriented

Required

BS in Computer Science, MIS, or related field strongly preferred

BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred

Certification in CompTIA A+, Network+ or MCP a strong plus

4 to 5 years of hand-on experience in fast-paced environment

Experience supporting on-site and remote users in a Windows based environment for over 1,000 users

Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)

Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration

Working knowledge using remote tools to support users on Remote Desktop Services or VMWare

Ability to work well in a team as well as individually

Ability to lift up to 50 pounds

Occasional after-hours support will be needed

Preferred

Ability to image computers on site as well as keep all on-site hardware inventory

ERP system knowledge a plus

Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange

Competent in handling software licensing process

Ability to work efficiently under a fast-paced work environment while managing multiple priorities

Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users

Strong logical & analytical skills

Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)

Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)

Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures

Ability to learn new technical and business concepts very quickly

Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)

Benefits

Comprehensive medical, dental, and vision coverage

Flexible hours and work options

401K plan, complete with a company match

Company-paid short and long-term disability insurance

Generous paid time off

Personal days

Robust employee wellness program

Company

Justrite Safety Group

Justrite Safety Group (JSG) manufactures and provides industrial safety solutions.

Founded in 1906

Mattoon, Illinois, USA

1001-5000 employees

https://www.justrite.com

H1B Sponsorship

Justrite Safety Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2022 (1)