Tesla · 3 months ago
Bilingual Customer Service Specialist, Wall Connector
Buffalo, NY
Full-time
Onsite
Entry Level
$19.44/hr - $29.16/hr
1+ years expTesla is a leading electric vehicle and clean energy company, and they are seeking a Bilingual Customer Service Specialist for their Wall Connector team. The role involves troubleshooting customer issues, providing support for Tesla charging products, and educating customers and installers on product features while ensuring high levels of customer service and satisfaction.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Deliver a high level of customer service on every interaction
Own the relationship from the first customer contact until resolution in omni channel environment and the Customer of any home or mobile charging equipment
Processing warranty-based returns for home charging products with customers and support teams
Provide troubleshooting and customer support for mobile app and account management for Tesla charging products
Achieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annually
Achieving Tesla’s standards of excellent customer communication, advocacy and education
Qualification
Required
Minimum of 1 year of customer call handling experience
Must be fluent in both French and English, with strong verbal and written communication skills in both languages
Understand Telemetry Data (Periscope Graphing, Basic Data Mining)
Configuration Analysis and Modification (Telescope)
Connectivity and Networking (Connecting to Customer Network)
Account Administration (Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates and corrections)
Critical Thinking (Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull)
Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
UK Investor Magazine
2026-01-18
The Motley Fool
2026-01-18
Company data provided by crunchbase