KION North America · 1 day ago
Technical Support Representative
Summerville, SC
Full-time
Onsite
Senior Level
5+ years expKION North America is seeking a Technical Support Representative to join their product support team. The role involves providing technical support through various channels for their product range, ensuring prompt and accurate responses to inquiries. Responsibilities include diagnosing issues, documenting support requests, and assisting in training development.
ManufacturingTransportation
Responsibilities
Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment
Answer and return phone calls, emails, and other requests for information
Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps
Accurately document and record support requests and directions given in designated information systems
Provide technical support to internal groups, e.g. engineering, warranty, technical publications, regional product support managers
Assist the service technical training team in development of on-line and classroom training courses
Qualification
Required
Minimum of 5 years' experience in the hands-on service and repair of industrial trucks and/or automotive EV field
Must have very strong skills in DC and AC electrical systems diagnosis and repair
Must have strong skills in hydraulic and hydrostatic system diagnosis and repair
Must be able to read engineering drawings, electrical and hydraulic schematics
Must be able to work in a very fast paced setting and maintain a positive attitude under pressure
Must be able to work in a group setting and freely share information
Must have exceptional communication skills and strong computer skills in Microsoft Office and experience using diagnostic software
Willing and able to travel on occasion
Preferred
Customer service experience and service training experience is a plus
Bi-lingual Spanish a plus
Associate's degree or related experience preferred
Company
KION North America
KION North America is a machinery company that manufactures forklift trucks.
201-500 employees
H1B Sponsorship
KION North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Jonathan Dawley
President & CEO
Recent News
Charleston Business
2025-10-04
Maryland Daily Record
2025-01-15
Charleston Business
2025-01-09
Company data provided by crunchbase