Mass General Brigham · 3 months ago
Practice Assistant, Lab - Andover
Andover, MA
Part-time
Onsite
New Grad, Entry Level
$17.36/hr - $22.75/hrMass General Brigham is a not-for-profit organization dedicated to providing exceptional patient care and advancing medical research. The Practice Assistant, Lab role involves overseeing outpatient registration services, coordinating patient intake and scheduling, and supporting front office staff to ensure a high level of customer service and operational efficiency.
Health CareHome Health CareMedical
Responsibilities
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff
Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach
Orient patients to the center and coordinate additional patient services as needed
Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards
Scheduling status is maintained daily and potential problems are addressed with corrective actions
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards
Patients are greeted, assisted and appropriate staff notified of patient arrival
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner
Monthly patient satisfaction questionnaires are processed for current patients according to center standards
Customer service delivery is carried out to achieve stated goals
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards
Qualification
Required
High School Diploma or Equivalent required
Computer proficiency required
Highly developed communications and interpersonal skills, working with diverse population
Work independently, be self-directed and contribute as a member of a team
Anticipates challenges and develops and implements strategies for addressing them
High level of service delivery
Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations
Attention to detail
Preferred
Associate's Degree Related Field of Study preferred
Microsoft office applications preferred with ability to learn new software
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
Founded in 1994
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-19
2026-01-17
2026-01-17
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