Yelp · 3 months ago
Weekend Team - Inbound Retention Specialist - Sales - US - Remote
United States
Full-time
Remote
Entry Level
$50K/yr - $50K/yr
3+ years expYelp is a company that values local businesses and is seeking a dedicated Customer Success Representative to join their Customer Success team. The role involves providing exceptional support to small business advertisers, consulting on their advertising needs, and helping to retain clients post-sale.
AdvertisingAppsInternetMobileSearch Engine
Responsibilities
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
You will use strong listening and conflict resolution skills to handle escalated clients
You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You will remain organized and efficient in a fast-paced environment
You will consistently achieve/exceed monthly goals
Qualification
Required
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You are technically proficient with computers and information systems
You have strong communication skills (verbal and written)
You excel with problem solving and troubleshooting
You have excellent time management and organizational skills with the ability to track and complete numerous details
You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
You have the ability to strike a balance between consulting and supporting as needed
You are willing to receive and implement feedback
You have the ability to embrace a fast paced and always-changing environment
Preferred
You have experience in account management, sales, advertising, or small business
You have a love for local businesses and understand their importance in local economies
Benefits
Effective your first day: Medical, vision, and dental
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement
Company
Yelp
Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$56MKey Investors
Elevation PartnersDAG VenturesBenchmark
2012-03-02IPO
2010-01-27Series E· $25M
2008-02-26Series D· $15M
Leadership Team
Jeremy Stoppelman
CEO
Sam Eaton
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
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2026-01-07
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