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Flock Safety · 11 hours ago

Product Deployment Specialist

United States

Full-time

Onsite

Entry, Mid Level

$65K/yr - $85K/yr

Flock Safety is a leading safety technology platform dedicated to enhancing community safety through innovative solutions. The Product Deployment Specialist will play a crucial role in deploying and maintaining advanced drone systems, working closely with cross-functional teams to ensure successful installations and support for public safety agencies.

ManufacturingPublic SafetySecuritySensor

Comp. & Benefits

Responsibilities

Support key field initiatives to bring products to market and scale our DFR (Drone as First Responder) program including hardware installation and troubleshooting of various components, including dock systems, aircraft, radar, and other technical elements within the DFR deployment ecosystem

Ability to work effectively with diverse teams (e.g., engineering, project management, and third-party vendors) to ensure the successful execution of deployments

Monitor and document the status of work in the field and in the lab

Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection devices

Work with a bucket truck and/or ladder to work on equipment up to 30’ high

Provide installation pictures via Flock field app

Perform work in a safe and professional manner

Meet with customers to discuss installation options and perform site surveys

Communicate effectively with both internal teams and customers

May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes

Qualification

Drone operationsHardware installationTechnical troubleshootingCustomer-facing supportProject managementFieldwork experienceSafety protocolsCommunication skillsTeam collaborationProblem-solving skills

Required

Prior experience with fieldwork required and product development is a plus: construction, security systems, low voltage wiring, or similar (e.g. test and termination of RJ45 connectors, troubleshooting 110V/220V hardware connections)

Experience in a customer-facing technical role, offering on-site or remote technical support throughout the deployment lifecycle

Understanding of hardware troubleshooting, particularly with systems like drones, docking stations, radar, and other technology commonly used in DFR deployments

Knowledge of FAA Part 107: Solid understanding of FAA Part 107 regulations for drone operations, including safety protocols, airspace classifications, and regulatory compliance standards

Outstanding project management and communication (written, verbal) skills

This role requires you to be 21+ in order to rent a vehicle from preferred providers

Willing to be trained to operate and drive a bucket truck and other heavy machinery (e.g. articulating manlifts, telehandler, etc) as well as drive a Dodge Promaster 1500 or similar company vehicle

Comfortable working on and around ladders/heights

Desire to work outdoors and comfortable working in all weather conditions

Associate and/or bachelor degree

Ability to work effectively with diverse teams (e.g., engineering, project management, and third-party vendors) to ensure the successful execution of deployments

Monitor and document the status of work in the field and in the lab

Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection devices

Work with a bucket truck and/or ladder to work on equipment up to 30' high

Provide installation pictures via Flock field app

Perform work in a safe and professional manner

Meet with customers to discuss installation options and perform site surveys

Communicate effectively with both internal teams and customers

May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes

Must possess a valid, unrestricted driver's license and maintain a driving record that meets company motor vehicle standards

Preferred

Preferred Location: West Coast region or Atlanta, GA

Benefits

Flexible PTO : We seriously mean it, plus 11 company holidays.

Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.