HDR · 3 weeks ago
Associate Toll Operations Consultant
New York, NY
Full-time
Onsite
Entry, Mid Level
$100K/yr - $143K/yr
2+ years expHDR is a collaborative, employee-owned company with over 100 years of experience in mobility and operational technology services. The Associate Toll Operations Consultant will support project teams through data analysis, research, and reporting, while also developing technical work products and assisting with the implementation and improvement of toll systems and operations.
ArchitectureConsulting
Responsibilities
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Lead development and delivery of small tasks and work products
Support toll program management tasks including design reviews and operational oversight
Apply HDR’s project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Assist with business development efforts, including writing or reviewing proposals
Grow business development skills through industry engagement
Perform other duties as assigned
Qualification
Required
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
Preferred
Bachelor's degree in engineering, planning, business, data analytics, or related fields
A minimum of 3 years experience
Familiarity with tolling back-office systems and/or customer contact center operations
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills
Ability to handle a wide variety of tasks simultaneously requiring different skill sets
Ability to adapt to the needs of our clients and work outside of one's comfort zone
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
Experience in business or technical management consulting
Familiarity with tolling policies, technologies, or equipment
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
An employee assistance program
Paid time away
Parental leave
Paid holidays
A retirement savings plan with employer match
Employee referral bonus
Tuition reimbursement
Company
HDR
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
G
Galen Meysenburg
CFO
J
Jeff Glover
Colorado Area Water Group Chief Engineer
Recent News
The Magnificent Mile Association
2025-11-11
Company data provided by crunchbase