Rilla · 3 months ago
Customer Success - 2026 Graduates
New York, NY
Full-time
Onsite
New Grad, Entry LevelRilla is the leading conversation intelligence software for outside sales, aiming to enhance the performance of salespeople who work offline. The Customer Success role involves understanding customer challenges, collaborating with sales and product teams for successful onboarding, and leveraging data for account growth.
Sports
Responsibilities
Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla
Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person
Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies
Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric
Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers
Qualification
Required
Excellent communication skills
You can move, think, act, and learn extremely fast
You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day
You're energized by building a startup from the very beginning working in the office
Preferred
A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics
An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort
A team player. You love giving and receiving feedback and learning and growing as a team
Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more
Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas
Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency
Company
Rilla
Rilla is the leading virtual ridealong software for outside sales and service.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase