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SK hynix America · 21 hours ago

Sample Processing Representative (Contract)

Seattle, WA

Contract

Onsite

Entry Level

$65K/yr - $80K/yr

1+ years exp

SK hynix America is a global leader in semiconductor innovation, developing advanced memory solutions. They are seeking a Sample Processing Representative to manage customer sample orders, coordinate with various teams for order fulfillment, and maintain communication with headquarters for delivery management.

Semiconductors

Responsibilities

Owns customer sample order management from entering to the system to final shipment

Work closely with FAEs, Sales Account Managers, operations, and Logistics for order fulfillment

Maintain communications with HQ for delivery management through the complete logistical cycle from factory to customer

Publish regular customer order status report per customer account

Will coordinate with corporate headquarters to ensure materials are provided according to schedule

Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues

Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner

Review customer’s RMA request and provide/reject approval based on remaining warranty and eligibility in a timely manner

Track RMA progress and shipment status and record accordingly on a spreadsheet

Qualification

Sales Operations experienceLogistics experienceMicrosoft Excel proficiencyBilingual in EnglishKoreanVerbal communication skillsWritten communication skills