Gellert Global Group · 3 months ago
Sr. Import Claims Manager
Elizabeth, NJ
Full-time
Hybrid
Senior Level
$125K/yr - $140K/yr
7+ years expGellert Global Group is a leading North American food importing company with over 100 years of experience and combined revenues exceeding $1.7 billion. They are seeking a strategic, hands-on Senior Import Claims Manager to lead a team overseeing transportation, warehouse, and supplier claims, focusing on protecting company assets and reducing financial risk through collaboration and analysis.
EmailFood and BeverageFood DeliveryFood TrucksHotelRestaurantsShippingTransportation
Responsibilities
Leadership and Team Development
Manage, mentor, and develop a team of claims analysts and coordinators
Establish team KPIs and performance standards aligned with corporate goals
Foster a culture of accountability, continuous improvement, and customer service
Claims Oversight and Risk Mitigation
Lead the end-to-end process for transportation, warehouse, and supplier claims
Oversee accurate and timely entry, tracking, and resolution of claims across systems
Collaborate with internal teams (Logistics, AR, QA, Procurement, etc.) to resolve issues
Vendor and Partner Collaboration
Serve as primary escalation point for external vendors including steamship lines, carriers, warehouses, and suppliers
Negotiate resolutions, ensure compliance with service level agreements, and guide corrective action initiatives
Loss Prevention and Root Cause Analysis
Analyze claims trends and loss patterns to drive strategic prevention initiatives
Deliver regular reports to senior leadership with insights, root causes, and recommendations
Partner with operations and inventory management teams to reduce outdated, surplus, or damaged inventory
Compliance and Documentation
Ensure all claims meet legal, financial, and insurance documentation standards
Oversee Certificate of Liability Insurance requests and related recordkeeping
Support Accounts Receivable with customer deductions tied to damages, shortages, and returns
Qualification
Required
Bachelor's degree in Business, Supply Chain, Logistics, or a related field; advanced degree a plus
7-10 years of experience in inventory claims, cargo loss, or risk management, with at least 2 years in a leadership capacity
Strong working knowledge of freight claims processes, transportation/logistics networks, and warehousing operations
Excellent communication and negotiation skills across internal and external stakeholders
Advanced Microsoft Excel and data analysis skills; ERP or claims management system experience preferred
Proven ability to lead through ambiguity, manage competing priorities, and drive cross-functional alignment
Benefits
Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules (subject to your location and role)
Employee engagement and recognition programs
Wellness
Philanthropic and DE&I initiatives
Company-sponsored celebrations
Team-building events
Company
Gellert Global Group
The Gellert Global Group is one of the largest and most established food importers in the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John G. Nathan
Chief People Officer
Recent News
2024-04-09
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