Radial Inc. · 23 hours ago
Client Services Representative
Rialto, CA
Full-time
Onsite
New Grad, Entry LevelRadial Inc. is a leading B2C eCommerce fulfillment solutions provider, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. The Client Service Representative will act as the main point of contact for clients, managing communications and addressing fulfillment needs through various channels.
Customer ServiceDigital Marketing
Responsibilities
Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director
Assisting customers in resolving all questions and issues
Trouble resolution root cause both operational and systemic, with internal escalation & communication as required
Making sound business decisions and resolving escalated customer issues in a professional manner
Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
Providing exceptional service by assisting customers via phone, email, chat, and text
Processing requests in customer service, escalation, and other queues correctly and efficiently
Managing projects with minimal supervision
Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
Assisting with floor support
Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc)
May be required to complete other duties as assigned
Qualification
Required
Experience in a warehouse setting
Strong interpersonal and communication skills - within the company and with customers
Experience with Warehouse Management Systems (WMS); reporting and troubleshooting
Knowledge of department processes and SOPs
Collaborative approach and excellent problem-solving ability
Strong attention to detail and ability to meet deadlines
Superior written and oral communication skills, coupled with technical acumen
High School diploma or equivalent
Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
Flexibility to work a non-traditional schedule on a year-round basis including extended hours
Must be able to hear and understand verbal instructions
Must possess capability to walk or stand for extended periods of time
Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
Must be able to climb stairs, to bend, stoop, kneel and grasp products
Benefits
Opportunities to develop and explore career advancement
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
Family planning coverage, including Fertility & Adoption benefits
401K matching after 6 months with immediate vesting
Generous PTO
Educational assistance and more!
Company
Radial Inc.
Radial is the pre-eminent DTC eCommerce fulfillment solution provider powering some of the world’s best customer experiences.
Founded in 1999
5001-10000 employees
H1B Sponsorship
Radial Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (14)
2023 (32)
2022 (25)
2021 (20)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-09Acquired
Leadership Team
Thomas Schmitt
Chief Executive Officer
Nils Walther
Chief Commercial Officer
Recent News
2026-01-07
2025-12-10
2025-12-09
Company data provided by crunchbase