Apply on Employer Site

World Electric Supply · 3 months ago

Inside Sales Representative - Kissimmee, FL

Kissimmee, FL

Full-time

Onsite

Entry Level

1+ years exp

World Electric Supply is a leading provider of electrical products and services, part of the Sonepar group. They are seeking an Inside Sales Representative to ensure customer satisfaction through order processing and coordination of customer service needs, while also being responsible for sales performance and market share growth.

Electrical DistributionEnergyMobile AppsWholesale

Comp. & Benefits

Responsibilities

Receive and handle calls from existing and new customers to explain the type of services or products we can offer

Quote prices and use sales skills to complete the purchase

Outbound calls to follow up on previous quotes

Secure and place orders with others for filling and arrange delivery date

Record names, addresses, purchases, and reactions of prospects solicited

Work with the outside sales and manager to secure customer satisfaction on all accounts

Works with shipping dept to arrange special delivery circumstances

Prepare and work reports on sales activities and expediting

Source product for “special” and “direct” non-stock customer orders

Assemble all information necessary for a customer quotation

Prepare customer quotations and analyze quotation results

Provide appropriate report information to sales management and outside sales

Follow up after sending quotes

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Ensure customer returns are handled in accordance with company policy

Provide support at the counter during peak customer times as needed

Qualification

Customer serviceSales skillsDigital sales toolsProblem-solvingDiplomacyEntrepreneurial mindsetEffective communication

Required

Two-year certificate/degree from college or technical school or

Six months to two years related experience and/or training or

Equivalent combination of education and experience

Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals

Write routine reports and correspondence

Speak effectively before groups of customers or employees of an organization

Interface in a customer responsive manner over the telephone and in person

Handle difficult customer situations with diplomacy

Ability to deal with problems involving several concrete variables in standardized situations

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals

Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)