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Waystar · 1 day ago

Strategic Solutions Analyst

Louisville, KY

Full-time

Hybrid

Mid Level

Waystar is a company that simplifies healthcare payments and improves financial outcomes for providers. The Strategic Solutions Analyst acts as a liaison between Waystar and strategic clients, providing analytical support and ensuring client satisfaction through effective communication and problem-solving.

FinanceHealth CarePaymentsSoftware

Growth Opportunities

Responsibilities

Provides analytical support through the analysis and interpretation of data

Provides overall support needs for defined set of strategic clients and partners

Serves as an escalated point of contact for defined set of strategic clients and partners

Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources

Builds positive, long lasting, rapport with defined set of strategic clients and partners

Provides industry or company knowledge and expertise as appropriate

Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices

Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests

Sometimes travels onsite to visit assigned strategic clients and partners

Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources

Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications

Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues

Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners

Develops, prepares and analyzes reports for management review, and presents to various levels of management

Performs miscellaneous job-related duties as assigned by Client Success leadership

Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners

Develops, prepares and analyzes reports for management review, and presents to various levels of management

Performs miscellaneous job-related duties as assigned by Client Success leadership

Qualification

Analytical skillsClient relationship managementHealthcare experienceMicrosoft Office proficiencyEDI files knowledgeChange management skillsConflict resolution skillsEffective communicationTeam playerSelf-starter

Required

4-year bachelor's Degree is required

Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)

Exceptional client service skills

Technically savvy with excellent troubleshooting and analytical skills

Ability to execute and prioritize a large number of tasks in a fast-paced environment

Strong sense of urgency

Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word

Possess process and change management skills

Ability to work independently and to participate in cross-functional teams

Self-starter/critical thinker

Self-accountable

Professional, effective, and clear communication skills (written and oral)

Strong conflict resolution skills

You need to be focused- Waystar employees have an obsessive zeal about people and innovative solutions

Can you make it happen? You should work efficiently and be accountable for your results

We need your best work, always - At Waystar we work with facts and communicate clearly and respectfully

Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees

Preferred

Experience working in healthcare, whether it be medical billing, coding, administration, etc

Working knowledge of EDI files

Benefits

Competitive total rewards (base salary + bonus, if applicable)

Customizable benefits package (3 medical plans with Health Saving Account company match)

We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

Paid parental leave (including maternity + paternity leave)

Education assistance opportunities and free LinkedIn Learning access

Free mental health and family planning programs, including adoption assistance and fertility support

401(K) program with company match

Pet insurance

Employee resource groups